Benefits:
Competitive salary
Flexible schedule
Opportunity for advancement
Wellness resources
Danville, VA Full-Time Pay: $27-$31 per hour Desired Experience: 1-3 years
Be the First Connection to Care
ReNew Life Recovery Services is seeking an organized, compassionate Intake and Care Coordination Specialist to join our growing behavioral health and substance use team in Danville, Virginia.
This role is ideal for someone who is strong with people, detail-oriented, and comfortable helping clients navigate the first steps into treatment. You will help ensure referrals move smoothly from initial contact through intake, assessment, authorization, and connection to the appropriate level of care.
What You Will Do
Respond to referrals and initial inquiries in a timely and professional manner
Complete intake interviews and gather required demographic, insurance, clinical, and referral information
Verify insurance eligibility and help coordinate authorization requirements
Schedule assessments, psychiatric appointments, and other initial services
Help clients understand the intake process and what to expect from treatment
Coordinate communication among clients, families, referral sources, providers, and clinical staff
Assist with referrals to appropriate mental health, substance use, medical, housing, and community resources
Track pending admissions and follow up on missing documentation or outstanding requirements
Support transitions between outpatient, IOP, PHP, peer support, and other services as appropriate
Maintain accurate and timely documentation in the electronic health record
Participate in treatment-team communication and care coordination
Help identify barriers that may prevent clients from engaging in treatment
Maintain confidentiality and professional boundaries
Follow applicable Virginia DBHDS, DMAS, organizational, and CARF requirements
What We Are Looking For
Bachelor's degree in psychology, social work, counseling, human services, sociology, or a related field preferred
1-3 years of behavioral health, substance use, intake, case management, or care coordination experience preferred
Strong communication and customer-service skills
Excellent organization and attention to detail
Ability to manage multiple referrals and priorities at the same time
Strong documentation and follow-up skills
Comfortable communicating with clients, families, providers, referral sources, and insurance representatives
Basic understanding of behavioral health and substance use treatment services
Ability to work effectively as part of a multidisciplinary team
We Would Especially Like to Meet You If You Have
Behavioral health intake or admissions experience
Case management or care coordination experience
Virginia Medicaid or DMAS experience
Insurance eligibility or authorization experience
Experience with mental health and substance use services
Experience coordinating IOP or PHP admissions
Virginia DBHDS program experience
Electronic health record experience
Community resource and referral experience
Experience working within a CARF-accredited organization
Compensation
$27-$31 per hour
Compensation will be based on experience, education, behavioral health background, and overall qualifications.
This range is intentionally competitive. Current Danville behavioral health intake salary data average about $26 per hour, while a current Danville behavioral health case manager posting ranges from about $44,825-$77,617 annually, with additional compensation for QMHP status. Salary
Why Join ReNew Life Recovery Services?
The intake experience can determine whether someone engages in treatment or walks away from it.
At ReNew, you will play an important role in helping clients feel welcomed, informed, and connected from their very first interaction with our team.
If you are organized, compassionate, and enjoy helping people navigate behavioral health services, we would like to hear from you.
ReNew Life Recovery Services is an Equal Opportunity Employer.