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IT Support Specialist

Intandem

IT Support Specialist

Niagara Falls, NY
Full Time
Paid
  • Responsibilities

    Job Description

    PRORAM/DEPARTMENT: Information Technology

    IMMEDIATE SUPERVISOR: Manager of Information Technology

    POSITION SUMMARY: Support Agency’s information technology needs by installing, configuring, securing, and maintaining hardware, software, servers, phone systems, networks, and peripherals. Responding in a timely manner to service issues and requests. Providing the highest level of customer service and technical support to our internal users across multiple sites. Carrying out the IT Department’s ethos of being a Service and Innovation organization with in the agency.

     

    PERSONAL QUALIFICATIONS:

    MINIMUM REQUIRED FORMAL EDUCATION, TRAINING & BACKGROUND EXPERIENCE

    • Associates degree in Computer Science or related field
    • Proficiency with LAN & WAN technologies, including switching, routing, and wireless connectivity.
    • 3-years applicable education, training or work experience in an IT department
    • Proficiency with Windows 10, and all versions of Windows Server operating systems.

     

    PREFERRED REQUIRED FORMAL EDUCATION, TRAINING & BACKGROUND EXPERIENCE

    • Proficiency with Cisco switching, routing, and VoIP systems.
    • Bachelor’s Degree in MIS/Computer Technology or related field with 4 – 5 years relevant experience
    • Recognized industry certifications
    • Proficiency with server virtualization technology.
    • Experience with data security and compliance standards (HIPAA, PCI, SHIELD, etc.)
    • Experience with cloud based platforms (Microsoft 365, Google GSuite, etc.)

     

    SPECIAL QUALIFICATIONS/REQUIREMENTS

    • Strong customer service skills, with a focus on teamwork
    • Ability to prioritize and multitask
    • Deadline and detail-oriented
    • Strong troubleshooting and critical thinking skills
    • Ability to read, interpret and apply technical publications, manuals and other documents
    • Ability to troubleshoot and positively resolve an array of hardware, software and application problems
    • Ability to effectively interpret and articulate technical information to non-technical users
    • Effective communication skills

    Company Description

    In 2017, two regional chapters of NYSARC joined forces and embarked on a journey to set a new standard for collaboration among agencies serving individuals with disabilities. The two organizations have a rich history—both with the communities they serve and in which they serve, along with their independent brand identities. In identifying a parent brand, all parties worked together to craft a likeness that honors both the heritage of each agency and their combined mission to improve the lives of individuals with disabilities. Throughout the brainstorming meetings, one theme prevailed—togetherness. While the process, funding, legislation, and even definition of what it means to serve people with disabilities has changed dramatically over the tenure of our organizations, one thing that has not changed is the commitment to togetherness. Both organizations recognize that, as people, we’re better together—disabilities or not, Olean or Niagara, it doesn’t matter. Togetherness works.