Position description:

Open Dealer Exchange (ODE), an affiliate of Reynolds and Reynolds, is looking for an Integration Analyst to join our team in Farmington Hills, Michigan. The Integration Analyst is key contributor in setting up and maintaining the technical integrations of our third-party affiliate software partners. The Integration Analyst helps manage the day-to-day tasks related to these partners, ensuring that all activities occur on time resulting in a high level of satisfaction. This position is Hybrid. You will be working remotely as well as in office.

Responsibilities:

• Create test credentials on test environment for prospective affiliate partners

• Maintain high quality documentation of affiliate processes, build and release plans and use cases

• Assist with successful affiliate integrations and upgrades

• Work closely with internal Software Development, Business Development, Support, and Implementation teams

• Ownership of XML Interface Specifications and ADF & Data Push mapping documentation

• Field questions on escalated issues from existing and prospective affiliates

• Participate in the planning, direction, coordination, execution, and completion of affiliate integrations

• Troubleshoot and escalate ad hoc issues with existing and prospective affiliate partners

• Assist with automated reporting and cases

• Create and maintain open cases for affiliate development and follow up on timelines

• Work with Product Marketing team assisting with user guides

Bachelor's degree or equivalent work experience. 2+ years in an IT support environment (security, WAN/LAN, application specific, etc.). Proven ability to maintain focus and work effectively with multiple high priorities. Ability to work independently and as a team to accomplish tasks. Must be comfortable working in a performance based and structured environment while demonstrating high ethical standards. Excellent verbal and written communication skills

Reynolds and Reynolds is a leading provider of software, business forms, and professional services for automotive retailers. Reynolds offers sophisticated web technologies and the only Retail Management System for the automotive industry.