Job Description

This position provides technical and functional application support, solutions and testing for several company-wide applications as well as acting as a liaison between users, developers, and IT Support group to correct issues and implement enhancements. The ideal candidate will have outstanding analytical and problem-solving skills.

POSITION RESPONSIBILITIES

• Develop in-depth business knowledge of the company’s processes and interaction with systems
• Function as a Salesforce subject matter expert
• Work as a member of cross functional team to help design solutions
• Work closely with end-users to gather requirements for system enhancements and translate business requirements into functional specifications
• Troubleshoot and investigate application problems
• Configure application security including users, roles, profiles, and other permission controls
• Maintain security documents relating to SOX compliance
• Perform quality assurance testing on improvements and enhancements
• Develop and execute test scripts, test procedures and test scenarios
• Analyze test results for validity and clarity
• Assist in project management including plan development, estimates, feasibility, coordinating and executing system projects, maintaining task lists, status updates, etc.
• Provide assistance and advice to business users in the effective use of applications and information technology
• Provide references for users by writing and maintaining documentation
• Coordinate test environment data refreshes
• Support disaster recovery planning and implementation
• Coordinate migrations and upgrades

POSITION REQUIREMENTS

EDUCATION

• Bachelor’s degree in a technology-related field or equivalent experience

EXPERIENCE

• 3-5 years of experience working as an Salesforce Analyst or consultant in a similar or related capacity
• Application testing experience
• Experience debugging, troubleshooting and testing enterprise systems and reports

REQUIRED SKILLS

• Highly motivated self-starter with the ability to work efficiently with minimal supervision and achieve quality results
• Ability to learn new systems quickly
• Proven analytical, reasoning and problem-solving skills
• Proficient with MS Office Tools (e.g., Outlook, Word, Excel, PowerPoint)
• Excellent written and verbal communication skills
• Good interpersonal skills with ability to work across both technical and business lines at all levels of the organization

Company Description

Integress is a nationwide boutique technical search firm specializing in identifying talent in the manufacturing, industrial automation, distribution/ materials handling, and IT fields. You can learn more about our company on our website here: https://integressinc.com/