Benefits:

Bonus based on performance

Competitive salary

Flexible schedule

Opportunity for advancement

Training & development

Job Summary We are seeking an Entry Level Customer Service Representative to join our team. In this role, you will communicate with customers to identify their needs and provide helpful solutions that ensure they have a great customer service experience with our clients. Successful applicants will be responsible for the development and execution of tailored marketing campaigns throughout the greater Akron area. The ideal candidate is friendly, ambitious, trainable and shows a strong work ethic.

Responsibilities

Oversee assigned client and account relationships

Process orders with high level of accuracy

Ensure compliance with plan provisions, resolve service issues

Escalate any service issues or complaints

Document all customer interactions

Meet personal and team quotas

Attend training to maintain up-to-date skills and knowledge

Maintain a positive representation of the company and associated brands at all times

Qualifications

Work in a team environment

Previous experience as a Customer Service Representative or in a similar role is preferred

Comfortable using computers and customer management software

Excellent verbal and communication skills

Understanding of active listening techniques

Ability to work well under pressure

Highly organized with the ability to manage time effectively