The Company: We have recently engaged with a very progressive, well-run, and financially stable Community organization in the Ft Pierce, FL and Vero Beach, Florida areas. They are an organization that is committed to patient satisfaction, clinical excellence, and quality care.
The Position
The Behavioral Health Front Desk Receptionist will provide a safe, supportive environment for patients, acting as a liaison between clients and clinicians as they come to the office for services. Keeps patients engaged in their care; provides same-day care for patients in need who originally come in for medical appointments by reviewing skills, care plans, and/or connecting to resources. This is a position of trust.
Our client is offering the following benefits:
- $18.00 + Depending on Experience
- Full Benefits (Health, Vision, Dental)
- 401k with 2.5% Match
- PTO + Paid Holidays
- Short Term Disability & Long-Term Disability
- And Much, Much More!
Responsibilities:
- Greets patients, visitors, vendors and directs them to the appropriate staff members.
- Assist in keeping the office running efficiently by performing clerical duties, such as answering telephones, photocopying, faxing, and providing quality customer service.
- Ensures all patient information is captured into Phreesia and converted into Athena during the check-in process.
- Obtains patient demographic and insurance information, verifies insurance eligibility in advance, and enters accurate information in the electronic health record.
- Collect and process payment due for visit and complete daily reconciliation process.
- Process patients Sliding Scale program application and enter all necessary information in the EMR.
- Assists in the delivery of behavioral healthcare including direct supervision of clients as part of the therapeutic behavioral health team. Communicates with Behavioral Health Practitioner/Behavioral Health Supervisor regarding behavioral observations and provides appropriate clinical interventions for managing client’s conduct as guided.
- Works with insurance plans and clinicians providing supporting documentation to obtain preauthorization of medications and/or services in accordance with payer guidelines.
- Welcomes patients and visitors in person or on the telephone, answering or referring inquiries.
- Comforts patients by anticipating patients' anxieties; answering patients' questions.
- Maintains patient accounts by obtaining, recording, and updating personal and financial information.
- Maintains professional behavior, and attitude towards patients, visitors, and coworkers.
- Checks patients out and schedules follow up appointments as directed by the provider.
- May occasionally need to travel from one clinic to another for coverage.
Requirements:
- Monday – Friday (8am – 4pm)
- A high school diploma or GED is required
- 1 year experience medical front office or behavioral health setting (Preferred)
- Level 2 background clearance required.
Apply HERE or Send Resume to Justin@theipgteam.com