We’re a nonprofit, regional healthcare network with two hospitals, numerous outpatient medical offices, a multi-specialty medical (physician) group, home healthcare services and hospice care, as well as heart, cancer and emergency services. Our leadership is dedicated to putting patients first—a cornerstone of our mission, vision and values—as we deliver top-quality healthcare.

From our extensive facilities in Whittier, California and Downey, California, PIH Health serves more than two million residents in Los Angeles and Orange Counties and throughout the San Gabriel Valley.

Under the direction of IDS Call Center Management, the ORDER TRACKING-AUTHORIZATIONS COORDINATOR performs all tasks related to patient authorization and order tracking in an efficient, accurate and hospitable manner to ensure that patient, physician and organizational needs are met.  Works closely with leadership to troubleshoot and resolve issues. Engages in performance improvement activities as needed and serves as a communication facilitator for area of responsibility. Maintains accurate records, notifies all concerned parties about the status of pending authorizations in order to facilitate treatment for patients. 

Required Skills

• Knowledge of computerized practice management and electronic health record (EHR) systems, Microsoft Office, and spreadsheets;
• Ability to motivate department staff to achieve goals and establish effective working relationships; excellent communication skills
• Critical thinking and problem solving skills to identify and resolve problems in a timely manner
• Demonstrated ability to communicate effectively and tactfully
• Knowledge of customer service principles and practices; a strong patient advocate
• Good analytical and problem-solving skills
• Ability to interpret, adapt and apply guidelines and procedures
• Time management skills
• Attention to detail, actively listens and always follows appropriate channels of communication
• Must be able to handle multiple tasks with interruption
• Pleasant voice; ability to diffuse escalating situations and engage management when appropriate
• Good English spelling, reading and comprehension skills
• Knowledge of ICD-10 and CPT coding
• Spanish/Chinese bilingual preferred

Required Experience

REQUIRED

• Must have a high school diploma or G.E.D.
• MUST HAVE A MINIMUM ONE (1) YEAR OF CUSTOMER SERVICE WORK EXPERIENCE
• Ability to maintain composure and balance multiple priorities in a fast-paced environment
• Knowledge of insurance/authorization process and basic medical terminology

PREFERRED

• Telephone experience with excellent telephone etiquette
• Medical Assistant work experience
• Work experience in a Call Center setting

Beyond the benefits that come with working for the area's leading community healthcare provider – one that also recognizes the need to ensure patient safety and comfort – you'll enjoy an extremely competitive compensation and benefits package.  We are an equal opportunity employer and seek diversity in our workforce.   EOE M/F/D/V

• Knowledge of computerized practice management and electronic health record (EHR) systems, Microsoft Office, and spreadsheets;
• Ability to motivate department staff to achieve goals and establish effective working relationships; excellent communication skills
• Critical thinking and problem solving skills to identify and resolve problems in a timely manner
• Demonstrated ability to communicate effectively and tactfully
• Knowledge of customer service principles and practices; a strong patient advocate
• Good analytical and problem-solving skills
• Ability to interpret, adapt and apply guidelines and procedures
• Time management skills
• Attention to detail, actively listens and always follows appropriate channels of communication
• Must be able to handle multiple tasks with interruption
• Pleasant voice; ability to diffuse escalating situations and engage management when appropriate
• Good English spelling, reading and comprehension skills
• Knowledge of ICD-10 and CPT coding
• Spanish/Chinese bilingual preferred