Job Description

DEVICE REPAIR TECHNICIAN/CUSTOMER SALES REPRESENTATIVE

WE ARE A CELL PHONE AND COMPUTER RETAIL/REPAIR COMPANY. THE JOB OF A DEVICE REPAIR TECHNICIAN / CUSTOMER SALES REP INVOLVES SELLING WIRELESS DEVICES, ACCESSORIES AND REPAIR OF WIRELESS DEVICES TO OUR CUSTOMERS AND PROVIDING GREAT CUSTOMER SERVICE IN A FUN ENERGETIC ENVIRONMENT. THIS IS A SPECIALIZED POSITION IN WHICH AN INDIVIDUAL IS REQUIRED TO MULTI-TASK AND ADJUST TO THE WORKINGS OF A DYNAMIC ENVIRONMENT.

DUTIES & RESPONSIBILITIES:

• SELL WIRELESS PHONES, COMPUTERS, AND ACCESSORIES IN A FAST-PACED ENVIRONMENT.

• DELIVER OUTSTANDING CUSTOMER SERVICE.

• STRIVE TO RETAIN AND GAIN CUSTOMERS.

• PARTICIPATE IN SOCIAL MEDIA MARKETING, FLYER DISTRIBUTION OR PROMOTIONS.

• DIAGNOSE, TROUBLESHOOT AND REPAIR DEVICES

• PROVIDE RECOMMENDATIONS FOR PROBLEM RESOLUTION

• EXPLAIN COMPLEX TECHNICAL ISSUES TO CUSTOMERS IN A NON-TECHNICAL, SIMPLE TO UNDERSTAND MANNER

• PROVIDE REPAIR AND REPLACEMENT ESTIMATES TO CUSTOMERS

• ENSURE THAT ALL REPAIRS MEET OR CPR QUALITY STANDARDS

• GREET CUSTOMERS IN A FRIENDLY MANNER AND MAINTAIN A POSITIVE WORK ENVIRONMENT

• ANSWER PHONE CALLS TO THE STORE WITH A PROFESSIONAL, COURTEOUS AND FRIENDLY DEMEANOR

• ENSURE THAT CUSTOMERS HAVE AN ENJOYABLE EXPERIENCE BY PROVIDING SUPERIOR CUSTOMER SERVICE AND EXCEEDING CUSTOMER EXPECTATIONS

• KEEP TRACK OF ALL DEVICES AND INVENTORY WHILE SAFEGUARDING ALL STORE STOCK

• UTILIZE THE POINT OF SALE SYSTEM TO MAINTAIN AN ACCURATE RECORD OF CUSTOMER INFORMATION AND A REAL-TIME STATUS OF EACH REPAIR

• MAINTAIN THE CLEANLINESS AND PROFESSIONAL APPEARANCE OF THE STORE

SKILLS AND QUALIFICATIONS

• A+ CERTIFICATION

• APPLE CERTIFIED MACINTOSH TECHNICIAN (ACMT)

• EXPERIENCE REPAIRING ELECTRONICS, SMARTPHONES, PC/MACS, AND GAME CONSOLES

• TECHNICAL DEGREE OR CERTIFICATION IN ELECTRONICS OR CONSUMER ELECTRONICS

• PREVIOUS EXPERIENCE WORKING AT RETAIL ELECTRONICS STORE

• MINIMUM ONE YEAR RETAIL EXPERIENCE IN SALES OR CUSTOMER SERVICE.

• MINIMUM ONE YEAR EXPERIENCE HANDLING CASH TRANSACTIONS.

• BE ABLE TO OPERATE BASIC COMPUTER SKILLS.

• BILINGUAL (PREFERRED, NOT REQUIRED).

WORK ENVIRONMENT

• STANDARD 30/40-HOUR WORK WEEK APPLIES.

• PHYSICAL LABOR SUCH AS LIFTING AND MOVING HEAVY BOXES MAY BE REQUIRED.

JOB TYPE: FULL-TIME

PAY: $12.00 - $17.00 PER HOUR

JOB TYPES: FULL-TIME, PART-TIME

PAY: $12.00 - $17.00 PER HOUR

SCHEDULE:

• 4-8 HOUR SHIFT

• HOLIDAYS

• MONDAY TO FRIDAY

• WEEKENDS

SUPPLEMENTAL PAY:

• COMMISSION PAY

COVID-19 CONSIDERATIONS:

VIRTUAL INTERVIEW, SOCIAL DISTANCING, FACE MASKS REQUIRED, SANITIZING.

EDUCATION:

• ASSOCIATE (PREFERRED)

EXPERIENCE:

• MICROSOFT OFFICE: 1 YEAR (PREFERRED)

• CUSTOMER SERVICE: 1 YEAR (PREFERRED)

• CELL CELL PHONE REPAIR, COMPUTERS, TABLETS, GAME SYSTEM: 1 YEAR (REQUIRED)

LICENSE/CERTIFICATION:

• DRIVER'S LICENSE (PREFERRED)

WORK LOCATION:

• ONE LOCATION

THIS JOB IS:

• OPEN TO APPLICANTS UNDER 18 YEARS OLD, PROVIDED IT IS LEGALLY ALLOWED FOR THE JOB AND LOCATION

• A FAIR CHANCE JOB (YOU OR THE EMPLOYER FOLLOW FAIR CHANCE HIRING PRACTICES WHEN PERFORMING BACKGROUND CHECKS)

• OPEN TO APPLICANTS WHO DO NOT HAVE A COLLEGE DIPLOMA

COMPANY'S WEBSITE:

HTTPS://WWW.CELLPHONEREPAIR.COM/SANDY-SPRINGS-GA/

HTTPS://WWW.CELLPHONEREPAIR.COM/ALPHARETTA-GA

WORK REMOTELY:

• NO

COVID-19 PRECAUTION(S):

• REMOTE INTERVIEW PROCESS

• SOCIAL DISTANCING GUIDELINES IN PLACE

• VIRTUAL MEETINGS

• SANITIZING, DISINFECTING, OR CLEANING PROCEDURES IN PLACE

Company Description

Retail phone repair storefront in Druid Hills / Briarcliff Road area of Atlanta, GA