Job Description
The APPLICATIONS TRAINING SPECIALIST will travel to our clients’ hospitals/clinics to install our Radiology applications, provide training to clinical staff, and assist with the implementation of our products.
Travel is likely required 1-3 times per month at 5-7 days' duration at a time (compensation provided). Due to the current public health situation, travel requirements may vary from regular needs.
WHAT WILL YOU DO?
- Provide software product training to our clinical client base (e.g.: physicians, technologists, administrators, managers) and to new/existing internal staff as needed. Regular travel required although some training may be done via phone/video.
- Install, configure, test and troubleshoot our Radiology applications (as well as Windows OS, hardware, drivers, networking services, etc., when necessary) at customer sites. Regular travel required.
- Assist in the resolution of software/workflow issues.
- Assist with setup/takedown and/or present any lesson(s) as required during iterations of Intelerad’s cyclical in-house PACS Administration course (for customers).
- Maintain and improve existing product and training documentation, as assigned.
- Act as an escalation resource to our internal Support team for proprietary and certain 3rd-party products.
- Conduct applications testing as part of ongoing IntelePACS development release cycles.
- Demonstrate products to potential customers alone or in conjunction with a Sales representative (travel may be required).
- Participate in any project deemed necessary by the organization.