Job Description

Job Summary:

The Hosted Infrastructure Engineer I position is responsible for handling initial requests that come into the Hosted Infrastructure department. This position acts as the face of the department to either clients or other internal teams.  In addition to performing scheduled tasks such as daily checklists, the Hosted Infrastructure Engineer I is also responsible for initial troubleshooting of issues. This position works closely with Hosted Infrastructure Engineer II to bring issues to resolution quickly and efficiently.

Duties/Responsibilities:

• Initial troubleshooting on most requests that come into the department

• Build, design, deploy, and maintain new servers, cloud services, storage, and network changes 

• Assess urgency of issues and facilitate follow-up and resolution or escalates when appropriate

• Participate in discussions for applications performance and infrastructure outage incidents to provide monitoring observations and updates

• Recognize and resolve server, network, and storage issues

• Use and troubleshoot scripts, Infrastructure as Code and automation platforms

• Participate in schedule tasks such as daily checklists and in on-call rotation

Qualifications

• Degree in Engineering, Computer Science or equivalent or equivalent combination of experience and certifications

• 2 - 7 years of infrastructure experience

• Drive to learn new technologies and try new approaches

• Team player that embraces positive conflict

• Applies attention to detail to routine tasks defined in formal, written procedures and oral instructions. 

• Adjust priorities to meet or exceed business requirements

• Responds constructively to feedback on task output

• Basic knowledge of most and advance knowledge in at least one area:

  • Networking, Firewalls, VPN and WAN

  • Software Defined Networking, SDWAN and SASE

  • Virtualization (VMware preferred)

  • Storage Technologies (SAN, NAS, S3)

  • Microsoft Windows Server 

  • Linux Server

  • Databases (SQL, no SQL) and Middleware

  • Infrastructure as Code and Automation

  • Backup, DR, and Business Continuity

  • Cloud Infrastructure (AWS, Azure)

This job description may not be inclusive of all assigned duties and the scope of the job may change as necessitated by business demands.

Additional Information

All applicants meeting minimum qualifications will be required to complete a 30 minutes online assessment as part of your candidate application