Job Description
The Application Support Analyst is responsible for providing technical support and guidance to our clients by answering their requests & addressing incidents regarding both server-side and client-side applications, by delivering advanced technical and troubleshooting skills, communication abilities, problem solving orientation, and computer proficiency on a day-to-day basis.
Duties/Responsibilities:
Ensure that all service level agreements (SLAs) are met and delivered according to Support specifications
Log and document all incidents within a ticketing system and problems within ServiceNow
Analyze, diagnose root causes, known errors and resolve challenging issues relating to software applications, Windows OS, SQL Server databases and other related technologies
Refer incidents to other parties when an incident is beyond your current skill-set
Proactively monitor, document and fix problems or anomalies found at our clients’ installations
Manage and exceed customers’ expectation by providing excellent service
Ensure that all service level agreements (SLAs) are met and delivered according to Support specifications
Versatility to rotation shift & pager scheduling
Participate in sharing knowledge and publishing Knowledge articles
Participate in any project deemed necessary by the organization
Qualifications
Degree in Computer Science or equivalent
2 years of work experience in Windows administration and technical customer support and/or a tertiary degree in a computer related field
Knowledge of Microsoft Windows operating systems for Servers and Workstations
Excellent communication skills in English and French (verbal and written)
Experience running queries in Microsoft SQL Server
Knowledge of Linux
Remote troubleshooting (ssh, VPN tunnels)
Experience in a medical and/or research environment
Highly motivated and customer focused
Excellent professional communication skills (verbal, and written)
Team oriented
Attention to detail
Strong problem-solving skills
Remote server hardware diagnosis
MS SQL Administration
This job description may not be inclusive of all assigned duties and the scope of the job may change as necessitated by business demands
Additional Information
All applicants meeting minimum qualifications will be required to complete a 30 minute online assessment as part of your application. Intelerad and Ambra Health Combine to Form the Global Industry Leader in Cloud PACS and Enterprise Imaging
INTELERAD PARTNERS WITH STRATEGIC RADIOLOGY TO BRING INNOVATIVE MEDICAL IMAGE MANAGEMENT SOLUTIONS TO MORE THAN 1,300 RADIOLOGISTS ACROSS THE US
MEET INTELERAD’S LEADERSHIP TEAM: HTTPS://WWW.INTELERAD.COM/EN/ABOUT/LEADERSHIP-TEAM/
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