Job Description
RESPONSIBILITIES AND DUTIES
- Handle inbound and outbound calls to facilitate client/customer needs
- Manage sales and customer service activities to assist with the total sales process
- Utilize technology to create robust CRM to retain consumer data and records
- Correspond regularly with client and customers via phone, email and fax
- Discuss product features, benefits and salability with customers
- Inform customers of new product launches, product changes and new distribution of existing products
- Analyze sales reports to determine product trends
- Keep current of industry trends and competitive products
- Represent company at trade association meetings and customer trade shows to promote and sell client products
QUALIFICATIONS/REQUIREMENTS
- Strong retention skills with the ability to follow a process flow and/or script as needed
- Strong presentation skills
- Excellent interpersonal, verbal and written communication skills
- Ability to build relationships with clients, consumers and coworkers
- Strong organization and time-management skills
EDUCATION/EXPERIENCE
- High school diploma or equivalent (GED, HSED) required. Bachelor's degree is preferred.
- Two to three years of stable sales or relevant work experience is required. Membership call center, member retention or training experience is a plus.
- Ability to quickly learn program and product knowledge, work on a PC and navigate a Windows environment.
- Beginner to Intermediate knowledge and use of Microsoft Word, Excel, PowerPoint and Outlook is required. SalesForce or other related CRM experience is a plus.
- Polished phone demeanor, tone and etiquette is required.
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