Directly manage customer service department. Resolve team issues as they arise, and lead team with positive, can-do attitude. Communicate effectively with team. Be supportive, solve problems, train and re-train team members as necessary.
Hiring, training, reviews, dispute resolution and disciplinary action, and other human resources tasks and documentation associated with team management. Onboarding of new team members and exit interviews for departing team members.
Create and revise organization structures for departments as we continue to grow. You’ll need to be forward thinking and able to constantly revise and improve systems and operational protocols to ensure we can continue to meet growth demands. You’ll also need to be scrappy and be able to work with shoestring budgets.
Requirement:
At least 3- 5 years experiences acting as a customer service team lead. Financial institution experience preferred.
Experienced, detail-oriented Customer Service professional with the history of working quickly and efficiently
Must be friendly and genuinely interested in the needs of others, including the Company, its management, the team, the company's customers
Desire to build lasting customer relationships a must, using a "how can I help you?" attitude
Commitment to adhere to established guidelines, policies and procedures