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Customer Support Consultant (on Social Media Channels)(San Jose, CA 95110)

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IntelliPro Group Inc.

Customer Support Consultant (on Social Media Channels)(San Jose, CA 95110)

San Jose, CA
Full Time
Paid
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  • Responsibilities

    Job Description

    We are helping a tech giant looking for a Social Support Consultant focusing on providing customer communication and service on social media channels (W2 contract, 6 months, San Jose). Please apply if you are interested so we can contact you to share more information about this position. Look forward to talking with you soon.

     

    JOB DESCRIPTION

    We’re looking for a Social Support Consultant who is passionate about helping customers and has experience using *** products and services. This person will be a social media expert, provide support, and use community management strategies to improve the social support experience at ***. They will thrive on empowering our customers to change the world through digital experiences.

    Key responsibilities:

    • Deliver high-quality customer support to *** customers on social media channels, forums, and other messaging apps.
    • Be knowledgeable and communicate with our customers in a friendly, eloquent, and professional way.
    • Monitor brand keywords, executive escalations, and social influencers for support opportunities.
    • Understand the usage of latest social media platforms, tools, and services to provide recommendations for social support improvements.
    • Proactively and independently work towards achieving operational targets and KPIs.

    Skills:

    • Fluency in English.
    • 2+ years of social media, support, marketing, or communications experience.
    • Excellent written and verbal communication skills - attention to detail required.
    • Expertise with social media communication tools.
    • Experience helping customers with diverse backgrounds and varying experience levels.
    • Ability to quickly read and comprehend large amounts of information.
    • Highly organized, self-motivated, and proactive.
    • Ability to work in a fast-paced environment with the flexibility to adapt to a changing landscape.
    • Ability to defuse irate customers by expressing empathy through written communication.
    • Desire and ability to learn new things and adapt to changing circumstances.

    Education:

    • BA/BS degree in relatable field (desired)

     

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