Responding efficiently and accurately to emailers or twitter posts, following up for more information, triaging and escalating when necessary, and explaining possible solutions, all to ensure that users understand our feel supported and valued.
Building lasting relationships with clients and other call center team members based on trust and reliability.
Sort through feedback from feedback from multiple channels, perform feedback output, and improve user experience.
Help build product insights from the user perspective, in order to help influence sustainable solutions, and strengthen connection with users.
Utilizing software, databases, scripts, and tools appropriately.
Understanding and striving to meet or exceed communication team metrics while providing excellent consistent customer service.
Taking part in training and other learning opportunities to expand knowledge of company and position.
Adhering to all company policies and procedures.
Job requirement：
High School Diploma or equivalent. More education or experience may be preferred.
Exceptional customer service and written communication skills.
Understanding of company products, services, and policies.
Proficiency with computers, especially with CRM software, and strong typing skills.
Ability to communicate clearly, asking prying questions while diffusing tense situations.
Strong time management and decision making skills.