Job Description

Location: San Jose (Headquarter)

Duration: 3 months

Duties:

• Manage a global, customer-journey survey 
• Develop in-depth knowledge of Adobe’s customers, competition and market opportunities through research and analytics
• Design, execute, and deliver primary market research and manage market research vendor relationships
• Understand key business priorities, drivers and hypotheses, in order to deliver actionable insights and propose new areas for investigation
• Investigate customer trends and provide insights around these
• Provide insights for different customer groups across their lifecycles, addressing critical topics such as acquisition and migration 
• Help tell the customer story in a consistent and digestible way, so that business partners have a clear understanding of customer behaviors, attitudes and needs
• Collaborate with team members to deliver a holistic view of customers –integrating behavioral and attitudinal data to understand the underlying causes of observed behaviors
• Be the customer, using Adobe Creative Cloud products and relating customer experience to the data and trends observed

Skills:

• 5+ years demonstrated experience in consumer insights or market research
• Proven ability to synthesize research and analytics into clear insights, and to deliver actionable recommendations
• Consultative skills to partner with key stakeholders at all levels to develop research plans and insights
• Extensive experience with vendor and project management
• Experience understanding and partnering with analytics teams to deliver robust insights
• Knowledge of statistical and multi-variate analysis
• Strong communication and presentation skills:
  • Skilled presentation creator to convey insights supported by data
  • Possesses strong presentation skills and can communicate clearly, concisely, effectively across multiple levels within the organization
  • Strong interpersonal and collaboration skills; team player
• High tech industry experience preferred
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• Graduate degree in business, market research or social science, or equivalent experience preferred

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