Sorry, this listing is no longer accepting applications. Don’t worry, we have more awesome opportunities and internships for you.

Travel Support Specialist

IntelliPro Group Inc.

Travel Support Specialist

San Mateo, CA
Full Time
Paid
  • Responsibilities

    Job Description

     Provide business travel service to the traveler, includes items below:

     ■ Communicate with travelers through telephone and email, and interface with company booking vendor CWT agency on flight ticketing.

     ■ Deliver travel service items including querying, checking and reserving for traveler in according to the requirements

     ■ Reservations are made according to client’s travel policy and profiles. Provide travel options to traveler.

     ■ Send standard confirmation with restrictive conditions to traveler

     ■ Collect and input travel data within the due time.

     ■ Check and then adjust the travel reservation once traveler requires to change or cancel, update relevant records.

     ■ Send corresponding confirmation of updating or cancellation to traveler if any change happens.

     ■ Submit the application for refund and follow up the status according to the requirements of the refund process.

     ■ In charge of tasks according to the business operation manual and the operation process.

     

    Desired Skills and Experience

    Competency #1

    Do what is Right        Balance the needs of the traveler, client and company with integrity, trust, respect, and good will.

    Competency #2

    Work with passion         Go the extra mile; communicate positively and proactively so that the traveler/travel arranger feels welcome and demonstrates an authentic commitment to help.

    Competency # 3

    Delight the customer!         Identify and deliver solutions to proactively provide superior value and personalized service; be a trusted advisor able to turn difficult situations into opportunities that build credibility; explore multiple channels to solve problems; be steady under pressure and effective even in stressful situations.

    Competency # 4

    Persevere for results!         Pursue everything with energy, drive, and a need to finish; seldom give up before the desired result is achieved; display an “all in” attitude to meet the needs of the customer.

    Competency # 5

    Learn and adapt!         Shift gears comfortably and adjust behavior to meet changing job requirements; adopt new technology and tools with enthusiasm and rigor to constantly pursue improved performance; be motivated to learn and enjoy the challenge of unfamiliar tasks.

     

    Knowledge, Skills & Other Requirements:

    •        Display superior verbal and written communication skills

    •        Capable of working and communicating effectively with professional across all levels

    •        Must possess a desire to grow within the company, and must approach the position as a long-term opportunity.

    •        Need to be a self-starter, team player, and have the maturity and flexibility both to follow instructions, and to work independently.

    •        Fluency in both English and Chinese required

     

     

    Educational Qualifications:

    Education         

    College degree or above

    Experienced specific international air transportation training

    Powered by JazzHR

    pc3L0CzGjM