Job Description

As a Technical Support Specialist you will provide outstanding customer service and technical support to our clients. You will provide assistance regarding software or hardware operations to resolve problems.

Maintaining records of daily data communication transactions, problems and remedial actions taken, or installation activities.

Read technical manuals, confer with users, or conduct computer diagnostics to investigate and resolve problems or to provide technical assistance and support. Work with manufacturer service departments to resolve issues.

Assist Sales staff in resolving any customer issues. Assist Project Management staff in bids and procurement.

REQUIREMENTS

As a Technical Support Specialist, you must have at least 2 years experience in a customer service related position.

Associate or Bachelor’s Degree in computer science or a related field

Basic computers knowledge, software and hardware

Strong problem solving skills and attention to detail

Effective communication skills both written and verbal

Exceptional customers service skills

Proficiency in Windows platform and MS Office.

Prior experience in Security, CCTV, IT, and Audio/Video industry desired.

Cisco Certifications CCNA, CCNP Desired.

Company Description

Inter-Pacific, Inc. is a small fast growing Communications and Electrical Contractor specializing in CCTV/Video Surveillance products, Data Networking, Audio/Visual and Lighting with offices in CA and IL. Customers include Fortune 500, Government, corporations, and small businesses. Additional information can be found on www.inter-pacific.com