SUMMARY:

Cross-trained agents must, after completion of training, be willing and able to work Ticket, Operations, and Ramp Agent positions at their assigned stations.

PRIMARY RESPONSIBILITIES:

• Check in passengers and baggage using the passenger service system
• Make passenger reservations and rebook flights
• Make boarding announcements
  Provide extra assistance to passengers with special needs
  
• Assist the Reservations Department by handling remote reservation calls, if applicable to the station
• Share information with pilots/ramp/operations using radio communications
• Organize ticket and cash reports
• Handle delayed or missing baggage and process claims
• Assure compliance with FAA and airport security procedures
• Meet and marshal aircraft
• Fueling aircraft, if applicable to station operations
• Load and unload passengers and their baggage
• Escort passengers out to the aircraft
• Additional duties as assigned

QUALIFICATIONS:

• Airline work experience preferred
• Airline reservation system experience preferred
• Must be at least 18 years old
• Must hold a high school diploma or equivalent
• If location requires any type of driving such as baggage delivery, fueling, etc., applicant must hold and maintain a driver’s license valid in that location
• Must be able to lift up to 70 lbs.
• Basic computer skills required
• Excellent communication and excellent customer service skills required
• Ability to interact effectively with others
• Ability to work independently and adapt to changing work priorities
• Ability to communicate effectively, orally and in writing
• Flexibility of schedule is a must
• This position will often require working nights, weekends and holidays