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Client Service Representative

Interim HealthCare - Charlotte, NC

Client Service Representative

Charlotte, NC
Full Time
Paid
  • Responsibilities

    Job Description

    GENERAL PURPOSE:

    To provide continuous improvement of the total quality of the branch/office as it relates to assisting the Client Service Supervisor (or designee) with the office operations and the scheduling of patients/clients requiring unlicensed care.

    ESSENTIAL FUNCTIONS:

    • Assists the Client Service Supervisor (or designee) in establishing and monitoring compliance with quality and operations standards.
    • Receives referral calls, documents job orders, assists in staffing orders with qualified personnel, and/or organizes/reorganizes job schedules for home care personnel.
    • Verifies client insurance.
    • Creates files for employees, verifies licenses/education credentials, certifications, performs background checks, and places advertisements for staff positions.
    • Assists with marketing, payroll and/or collection functions, as needed.
    • Ensures all assigned office functions are completed in compliance with federal, state, local laws and JCAHO regulations as well as all policies, procedures, and standards of Interim HealthCare.
    • Promotes agency through education to prospective and existing patients/clients.
    • Provides input to management on improving processes and procedures, developing recognition and reward programs, and becoming more cost and time efficient. 
    • Completes other assignments as requested and assigned.
    • May have access to personal health information ("PHI") necessary to fulfill the above duties and responsibilities. Access to use and ability to disclose PHI is further defined by each organization/department.

    MINIMUM EDUCATION & EXPERIENCE REQUIREMENTS:

    • Associate Degree or equivalent years of training or work experience.
    • One (1) year experience in healthcare, temporary help, or related industry.

    KNOWLEDGE, SKILLS & ABILITIES REQUIRED:

    • Proven organizational skills and detail orientation.
    • Ability to multi-task, work under pressure with changing priorities and short deadlines, and effectively handle a heavy workload.
    • Ability to effectively communicate, both orally and in writing, with clinical and non-clinical personnel.
    • Proficient in current company software programs.

    WORKING CONDITIONS & PHYSICAL EFFORT:

    •  
    • Work is normally performed in a typical interior/office work environment.
    • Ability to work flexible schedule and/or evening hours as needed.
    • Ability to sit in front of CPU for long periods of time.
    • Physical activity is sedentary and may require occasional lifting or carrying up to 10 lbs.