Job Description

We are adding a part-time Client Service Representative / Scheduler to our Lincoln, NE office team. This position offers some weekdays, day hours in an office setting. There are occasional after-hours phone/scheduling duties that can be done from home as well. Phone interactions, data entry, and client/employee coordination are the focus of the position, with additional duties and responsibilities as assigned.  Experience in Client Service, Healthcare scheduling, Home Healthcare and/or Healthcare Staffing is preferred.  Current or Previous CNA or other healthcare provider experience is a PLUS.  Candidate skills and experience should include; customer service, multi-tasking and problem solving, computer entry, organizing, prioritizing, clerical skills and phone work. Excellent interpersonal and communication skills a must. Occasional company auto use and some light lifting req. Must satisfactorily pass background checks and other hiring criteria. To be considered for this opportunity, please submit a FULL application including job history and other qualifications. Apply soon - on-line at: www.interimhealthcare.com or in person at Interim HealthCare, 6040 S. 58th St. Suite A, Lincoln, NE in the Trade Center.

GENERAL PURPOSE:

To provide continuous improvement of the total quality of the branch/office as it relates to assisting the Client Service Supervisor (or designee) with the office operations and the scheduling of patients/clients requiring unlicensed care.

ESSENTIAL FUNCTIONS:

• Assists the Client Service Supervisor (or designee) in establishing and monitoring compliance with quality and operations standards.
• Receives referral calls, documents job orders, assists in staffing orders with qualified personnel, and/or organizes/reorganizes job schedules for home care personnel.
• Verifies client insurance.
• Creates files for employees, verifies licenses/education credentials, certifications, performs background checks, and places advertisements for staff positions.
• Assists with marketing, payroll and/or collection functions, as needed.
• Ensures all assigned office functions are completed in compliance with federal, state, local laws and JCAHO regulations as well as all policies, procedures, and standards of Interim HealthCare.
• Promotes agency through education to prospective and existing patients/clients.
• Provides input to management on improving processes and procedures, developing recognition and reward programs, and becoming more cost and time efficient. 
• Completes other assignments as requested and assigned.
• May have access to personal health information ("PHI") necessary to fulfill the above duties and responsibilities. Access to use and ability to disclose PHI is further defined by each organization/department.

MINIMUM EDUCATION & EXPERIENCE REQUIREMENTS:

PREFERRED:

• Associate Degree or equivalent years of training or work experience.
• One (1) year experience in healthcare, temporary help, or related industry.

KNOWLEDGE, SKILLS & ABILITIES REQUIRED:

• Proven organizational skills and detail orientation.
• Ability to multi-task, work under pressure with changing priorities and short deadlines, and effectively handle a heavy workload.
• Ability to effectively communicate, both orally and in writing, with clinical and non-clinical personnel.
• Proficient in current company software programs.

WORKING CONDITIONS & PHYSICAL EFFORT:

• Work is normally performed in a typical interior/office work environment.
• Ability to work flexible schedule and/or on-call evening hours as needed.
• Ability to sit in front of CPU for long periods of time.
• Physical activity is sedentary and may require occasional lifting or carrying up to 20 lbs.