Design Consultant - Commercial & Residential
At Carpet City Flooring Center — Wisconsin's largest family-owned flooring center — our Design Consultants do exactly what the title says: they design. You'll guide clients through material selection, develop project specifications, and build lasting relationships that keep them coming back. If you love beautiful spaces, consultative problem-solving, and the satisfaction of seeing a project come together from first meeting to final installation, this role was built for you. $45,000/year base with realistic on-target earnings of $60,000–$85,000/year for strong performers. Responsibilities: Business Development & Sales Growth • Proactively prospect and develop new commercial and residential accounts. • Conduct daily outreach activities, including calls, visits, networking, and follow-ups to generate new business. • Maintain consistent follow-up with prospects and non-converted leads every 60 days. Account Management & Relationship Building • Establish and maintain strong relationships with current and prospective customers. • Conduct follow-ups with established accounts to ensure satisfaction and uncover upcoming project opportunities. • Attend industry and professional organization events to expand business relationships and generate leads. • Serve as the primary point of contact throughout the sales and project lifecycle. Sales & Project Coordination • Prepare accurate estimates using take-offs, blueprints, or on-site measurements. • Coordinate with internal teams and customers through all stages of the project, including: Initial consultation, Point of sale, Installation coordination, and Project completion follow-up. • Ensure a high level of customer satisfaction throughout the entire process. Customer Support & Reporting • Resolve customer questions or concerns promptly and professionally. • Document all sales activities, communications, and follow-ups. Qualifications: • Stellar communication, presentation, persuasion, interpersonal, and negotiating skills • Strong customer service experience is necessary for this position • Details and meeting goals motivate you to provide exceptional customer service to your prospects, clients, and team • Experience using CRM software as part of the sales process is preferred • High school diploma required, bachelor’s degree preferred • Degree or training in interior design, architecture, or a related field, or equivalent hands-on experience • A genuine eye for design and the ability to translate client vision into material selections • Confident communicator who can present ideas persuasively to contractors, decision-makers, and homeowners alike • Self-motivated and comfortable managing your own book of business • Familiarity with flooring materials, installation methods, or Furniture Fixtures Equipment is a strong plus • CRM experience helpful; proficiency with measurement and estimation tools a bonus Compensation: $60,000 - $85,000 yearly
• Business Development & Sales Growth • Proactively prospect and develop new commercial and residential accounts. • Conduct daily outreach activities, including calls, visits, networking, and follow-ups to generate new business. • Maintain consistent follow-up with prospects and non-converted leads every 60 days.Account Management & Relationship Building • Establish and maintain strong relationships with current and prospective customers. • Conduct follow-ups with established accounts to ensure satisfaction and uncover upcoming project opportunities. • Attend industry and professional organization events to expand business relationships and generate leads. • Serve as the primary point of contact throughout the sales and project lifecycle.Sales & Project Coordination • Prepare accurate estimates using take-offs, blueprints, or on-site measurements. • Coordinate with internal teams and customers through all stages of the project, including: Initial consultation, Point of sale, Installation coordination, and Project completion follow-up. • Ensure a high level of customer satisfaction throughout the entire process.Customer Support & Reporting • Resolve customer questions or concerns promptly and professionally. • Document all sales activities, communications, and follow-ups. • Provide management with updates on customer needs, market trends, and competitive activity.