Job Description

The IT Service Desk Technician provides Level 1 telephone and Service Desk technical support to employees across the organization on a variety of software and hardware technical issues.

Responsibilities

• Triage and open service desk tickets for messages, self-service and live incoming calls.

• Support personnel in the use of web-based property management, accounts payable, and time-entry programs.

• Assist property managers in resolving input errors.

• Answer questions regarding proper use of property operations software.

• Documents all calls and actions taken using problem tracking software. Maintains data integrity through the accuracy and thoroughness of incident data entry.

• Correct operator errors made by field personnel.

• Process password and proxy access requests.

• Level 1 troubleshooting for connection, network issues, hardware problems, troubleshoot and fix software errors, gate problems, phone problems to resolve or escalate as appropriate.

• Identify system wide issues and escalate as appropriate.

• Assist and contribute to various IT projects and initiatives.

• Run system performance and availability tests. Verify daily LOA/Term Report, Daily Recap, DMPortal verification.

Qualifications

• 2+ years of experience providing customer technical support over the phone.

• Proficiency on PC Systems and related software.

• Windows knowledge

• Familiarity with web-based application concepts

• Familiarity with basic networking concepts

Knowledge Skills & Abilities

• Ability resolve Tier 1 technical issues independently.

• Outstanding verbal and written communication skills.

• Ability to deliver superior customer service and maintain a professional, calm, and positive attitude while resolving technical customer inquiries.

• Ability to follow directions, pay attention to detail, meet deadlines, and multi-task.

• Demonstrated ability to quickly learn new skills, products, technologies and procedures.

• The ability to prioritize appropriately when balancing multiple tasks

Additional Information

Workplace

• One of our values pillars is to work as OneTeam and we believe that there is no replacement for in-person collaboration but understand the value of some flexibility. Public Storage teammates are expected to work in the office five days each week with the option to take up to three flexible remote days per month.
  • Our office is based in Plano, east of I75 near E. Park Blvd, just North of Historic Downtown Plano.

Public Storage is an equal opportunity employer and embraces diversity. We do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or any other protected status. All qualified candidates are encouraged to apply.