Benefits:

401(k) matching

Bonus based on performance

Company parties

Competitive salary

Dental insurance

Free uniforms

Health insurance

Opportunity for advancement

Paid time off

Training & development

Vision insurance

Longo Carpet Cleaning & Affordable Duct Cleaning – Agawam, MA

Longo Carpet Cleaning & Affordable Duct Cleaning is seeking an energetic, quick-thinking, and self-sufficient Customer Service Representative to join our growing team. This is a great opportunity to work in a fast-paced, family-owned business that values initiative, organization, and customer service.

The Role: We’re looking for a friendly, organized, and detail-oriented Customer Service Representative to be the first point of contact for our customers. If you thrive in a fast-paced environment and enjoy helping people, we want to hear from you!

Key Responsibilities:

Answer incoming calls and respond to customer inquiries

Schedule appointments and coordinate with field technicians

Schedule service estimates and explain offerings to customers

Maintain accurate customer records and logs

Follow up on service calls and ensure customer satisfaction

Handle basic administrative tasks

What We’re Looking For:

Previous customer service or office experience (preferred)

Strong communication and interpersonal skills

Ability to multitask and stay organized under pressure

A friendly, professional, and patient demeanor

Why Work With Us?

Supportive team environment

Opportunities for growth within the company

Paid training and development

Competitive pay

Compensation: Base pay plus commission, with expected earnings between $35,000–$65,000 annually depending on performance. Uncapped earning potential.

If you are looking for a rewarding career where you can make an impact, we’d love to hear from you!

👉 Apply today and become the next valued member of the Longo team!