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IT Escalation Support

International Computer Sciences Inc

IT Escalation Support

Annapolis, MD
Full Time
Paid
  • Responsibilities

    Benefits:

    401(k)

    401(k) matching

    Health insurance

    Vision insurance

    The individual will be responsible for all aspects of desktop/laptop systems, communications, hardware/software and office systems.

    Daily Responsibilities:

    Set-up configure and support PCs/Laptops/networks

    Maintain all systems, applications, security and network configurations

    Be able to run Network cables

    Troubleshoot network performance issues

    Work on upgrades, patches, and equipment

    Provide technical support and guidance to users

    Provide Help Desk Support to other team members

    Strong writing skills and communications

    Rely on instructions and per-established guidelines to perform the functions of the job

    Must be able to work on escalation tickets and help team members

    Must have at least 3-years hands on experience

    Office 365 experience

    ConnectWise experience is a plus.

    Must have minimum of 5 years IT technical Experience