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ABOUT US

Fieldprint, Inc. provides Livescan Fingerprinting; Fingerprinting Enrollment Services; Form I-9 Section 2 Completion; Badge Photography and Processing; and Fitness Determination and Adjudication services for corporations, non-profits and federal, state, tribal, and local government sectors. We are the only fingerprinting provider that is ISO 9001:2015 Quality Management System certified. Our processes, innovative technology and unsurpassed customer service allow us to attract and retain the world’s best and most demanding companies as clients.  

JOB DESCRIPTION

We are currently seeking a representative to support our Fieldprint Site Support Department.  Fieldprint Site Support Representatives build and maintain Fieldprint Station workstations, manage parts inventories and repairs, and provide end users with any necessary technical support and training.   

This shift is 12:00 PM to 8:00 PM Monday-Friday in our Mt. Laurel office.

RESPONSIBILITIES

FIELDPRINT STATION DEPLOYMENT

• Builds, tests, tracks and deploys Fieldprint Station workstations in a reliable and reproducible manner.
• Creates and tracks initial user accounts that are installed on all machines.
• Logs all hardware and software that is deployed and tracks shipping to ensure arrival at remote sites.
• Provides installation services and startup testing on new units to ensure they are functioning properly in the field.
• Develops “build” documents that details the setup processes and configuration settings of the various Fieldprint Station implementation options.

 FIELDPRINT STATION SUPPORT

• Provides technical support for end users of the Fieldprint Station sites that are installed in remote sites around the country. Support includes both phone/email support and onsite support as necessary.
• Provides return authorizations and manages the shipping process for devices in the field that are defective.
• Manages “spares” inventory levels to ensure that spares are on hand and manages the warranty repair process with vendors to ensure that defective units are repaired/replaced in a timely fashion.

 FIELDPRINT STATION TRAINING

• Provides end user training either via phone or in person as required to ensure that end users are able to use the Fieldprint Station and LIVESCAN device successfully.
• Understands and provides training on scanning protocols to ensure that end users are both aware of and capable of following Fieldprint’s scanning requirements.

REQUIRED SKILLS

• Excellent verbal and written communication skills.
• Work with a diverse population.
• Knowledge of basic computer terminology and parts of a computer.
• Knowledge of various necessary software and hardware programs.
• Manage multiple tasks or projects.
• Able to travel.

EDUCATION

• The candidate we are seeking will have a high school diploma or equivalent.

BENEFITS

• Comprehensive benefits package
• 401 (k) plan with company match
• Paid time off and paid holidays!
• Casual, smoke free work environment
• Flexible shift availability
• Paid training program / internal employee development

ADDITIONAL INFORMATION

For consideration, please apply below.

All candidates are subject to a drug test and a background screening.

EOE M/F/Disabled/Veteran 

Required Skills Required Experience

• Relationship building skills with the ability to create mutually beneficial relationships with both internal and external clients.
• Strong negotiating skills.
• Excellent follow-through skills to close out assigned construction projects and follow through on resolving issues.
• Excellent written and verbal communication skills, with the ability to articulate design concepts to a variety of audiences.
• Proficient in Microsoft Word and Excel.
• Strong ability to multi-task and prioritize multiple projects and requests simultaneously, within an intense, deadline-driven environment.
• Well organized with a high attention to detail and accuracy.
• Strong knowledge of building systems; electrical, plumbing and HVAC.
• Strong analytical skills.
• Provide excellent customer service to both internal and external clients.
• Ability to work quickly in a fast-paced environment with frequent interruptions.
• Ability to collaborate in a team environment.
• Ability to coordinate with other departments (Concept Development, Operations) to complete projects on time.
• Strong knowledge and familiarity with the Restaurant Industry.
• Strong knowledge of restaurant operations

Job requires:

• Ability to travel air and ground for extended periods up to two to three weeks at a time.
• Ability to drive an automobile for site visits.
• Ability to stand on concrete floor for up to 8 hours per day.