Fan Relations Specialist- Hybrid
Job Description
We have an Exciting Opportunity for a Fan Relations Specialist- located at our Corporate Headquarters in Bloomington, MN.
The Fan Relations Specialist is responsible for effective resolution of customer inquiries, comments and complaints received by phone, via e-mail or in writing. Assist the Manager and Senior Fan Relations Manager to maintain and refine the Fan Relations program and procedures to ensure prompt, effective handling of external Fan complaints and inquiries for International Dairy Queen, Inc_._
This is a hybrid position, requiring one day, every week or two minimum in office.
PRINCIPLE ACCOUNTABILITIES:
RESPONDING TO/MANAGING CUSTOMER CONTACTS:
ADDITIONAL RESPONSIBILITIES:
Qualifications
EDUCATION AND QUALIFICATIONS:
Additional Information
All your information will be kept confidential according to EEO guidelines.
BENEFITS
Benefit package includes medical, dental and vision insurance coverage, employer paid basic life insurance, short and long-term disability, paid sick and vacation, 401(k) match, tuition reimbursement, wellness challenges and more!
OUR COMMITMENT TO DIVERSITY, EQUITY AND INCLUSION
We are committed to creating a culture of diversity, equity and inclusion for all who touch _DQ. _We believe in and commit to fostering a community where employees bring their authentic selves to work; where we recruit, engage and retain employees, franchise owners and suppliers with diverse background and identities; and where everyone feels welcome engaging with our DQ brand.
IDQ is an Equal Opportunity Employer that values the strength diversity brings to the workplace. IDQ participates in the US E-Verify program. You must be work authorized in the United States without the need for employer sponsorship.