Job Description

Provide guidance and coaching to franchisees and Operations team to achieve short and long-term company and operational goals. Utilize knowledge of restaurant operations and staff resources to provide counsel, advice, and assistance to franchisee owners/operators to positively impact and improve sales, profits, operating standards, and operating systems while maintaining or exceeding customer expectations. Ensure compliance with IDQ policies and system standards. Gain and maintain support of DMA chair people and other key franchisee leadership in achieving operational goals. Engage functional experts when needed. Provide support to other functions when needed.

** Primary Accountabilities**

Planning

• Effectively implement and execute the Worldwide Operation’s Business Plan (rolling 1-, 2- and 3-year plan) for a particular District. Develop and implement a district-wide business plan (i.e., integrated marketing, operations, training, development, and supply chain plan)
• When and where appropriate, establish and implement effective business plans with franchise owners in the district. Provide necessary counsel and assistance to ensure the plans include specific goals and strategies in support of ADQ’s Operations and Marketing Plan.

** Consulting**

• Provide advice and guidance in developing and managing marketing performance through effective partnerships with appropriate departments, vendors, and franchisees.
• Responsible for positioning franchisees for consistent achievement of optimal shift management, food safety, quality, service, cleanliness, repair and maintenance, and atmosphere goals as established by Operation’s Business Plan and ADQ’s operating standards.
• Provide impactful advice and counsel to position franchisees for optimal financial health.
• Partner with appropriate ADQ staff to help position new and existing franchisees to establish and execute effective development, reinvestment, and renewal strategies.

** Other**

• Provide support to other departments/functions as needed.
• May assist with new store openings as required.
• Complete Ad Hoc projects as required.

Qualifications

** Education and Qualifications**

• Bachelor’s degree in business, restaurant management, or a related field or equivalent restaurant operations experience.
• 4 or more years of restaurant management (multi-unit/high volume preferred) and/or franchise operations management (or an equivalent combination of education and experience).
• A clean driving record is required.
• Thorough knowledge and familiarity with the Restaurant Industry (QSR preferred).
• Thorough knowledge of restaurant operations.
• Proficient knowledge of marketing, finance, training, human resources, and development.
• Well organized with a high attention to detail and accuracy.
• Creative thinker who can quickly develop innovative ideas across a wide variety of business units.
• Strong communication skills, with the ability to clearly articulate concepts and programs to a variety of audiences.
• Excellent written and verbal communication skills.
• Ability to provide excellent customer service to both internal and external clients.
• Strong ability to multi-task and prioritize multiple projects and requests simultaneously.
• Relationship-building skills with the ability to create mutually beneficial relationships with both internal and external clients.
• Ability to work quickly in a fast-paced environment with frequent interruptions.

Job also requires:

• Ability to be available and to work occasional evening and weekend hours as necessary, to meet business needs of franchisees.
• ServSafe certification
• Frequent (4+ hours per day) communication via telephone and email.
• Ability to travel overnight for franchisee and staff meetings/visits an average of two weeks per month.
• Ability to drive an automobile for franchisee and staff meetings/visits. May require sitting in vehicle up to 8 hours per day, when traveling. Must be able to be insured by company insurance provider.
• Ability to travel by airplane as necessary.
• Ability to stand on concrete or tiled floors for up to 8 hours per day, when visiting a franchisee location.
• No food or beverage allergies that would prevent you from tasting products or working in and around a Dairy Queen restaurant environment

Additional Information

All your information will be kept confidential according to EEO guidelines. You must be work authorized in the United States without the need for employer sponsorship.

Benefits

Our benefit package supports the well-being of our employees and their families. Our comprehensive benefit package includes, medical, dental, 401K match, paid time off (including volunteer time as well as parental leave) and so much more! To learn more about our great benefit offerings, Click Here.

Work Environment

Most positions located out of our global headquarters in Bloomington, MN will work a hybrid work schedule where you will work 2 collaboration days a week. Additional in office time may be required to support team/project needs. Positions will be identified as “remote eligible” when consideration will be given to candidates outside of drivable distance to our Bloomington office.

Our Commitment to Diversity, Equity and Inclusion

We are committed to creating a culture of diversity, equity and inclusion for all who touch DQ. We believe in and commit to fostering a community where employees bring their authentic selves to work; where we recruit, engage and retain employees, franchise owners and suppliers with diverse background and identities; and where everyone feels welcome engaging with our DQ brand.

IDQ is an Equal Opportunity Employer that values the strength diversity brings to the workplace. IDQ participates in the US E-Verify program. You must be work authorized in the United States without the need for employer sponsorship.