Job Description

The Membership Consultant position contributes to International Fitness' success by promoting the club and company, introducing prospects to the joys of fitness and maintaining a positive member experience for increased member retention.

Engage in opportunities that positively impact the member experience.

Adhere to all operational excellence standards related to providing a great member experience.

Consistently look for opportunities to gain new members and elevate service levels.

Prospect for qualified leads and create traffic through mailers, referrals, outreach, etc.

Develop relations within community and local small businesses by involving club in community events.

Build a network of contacts through prospecting and referrals.

Develop and maintain relationships with current members on a name to name basis.

Handle member complaints and resolve issues promptly.

Determine prospect’s goals and motivation, be knowledgeable of all products, programs and services and ensure prospects understand the value of International Fitness' role in helping them reach their fitness goals.

Reach and surpass monthly sales projections.

Perform all basic transactions including billing change, freeze, club to club transfer, member to member transfer.

Attend sales and training meetings as necessary

Requirements

Prior sales experience preferred

Excellent customer services skills, outgoing, motivational and friendly

Ability to deal with pressure in meeting sales quota

Excellent listening and verbal communication skills

Ability to build relationships with members

Ability to resolve conflicts in a professional, tactful manner

Work cooperatively with other staff and members

Ability to multi-task and learn quickly

Ability to operate a computer and proficient in Microsoft Excel, Word