Job Description

Intrado has over 40 years of experience in safety services and 911 network engineering expertise. Today, the company is focused on transforming legacy Public Safety Answering Point operations and the entire 911 emergency response continuum through data-driven solutions. Intrado's continued focus is on innovations that leverage vast amounts of data from multiple sources - including mobile phones, IoT devices, smart speakers, artificial intelligence, geographic information systems and more. Integrating this data allows call takers, dispatchers, and first responders to make more informed decisions, respond quickly and safely, and ultimately serve their communities better with solutions that: * Enhance situational awareness for police as they respond, allowing for quicker and safer outcomes * Relay medical data to EMTs en route so they can provide personalized, lifesaving treatment * Communicate with multiple agencies across jurisdictions for a well-coordinated response in large-scale emergency incidents, such as chemical spills, natural disasters, and active shooter situations Intrado is looking to hire a Client Support Trainer to join our ECaTS Safety Solutions team. Essential Duties: * Prepare and professionally conduct training for new and current customers utilizing established training materials and methods in accordance with established policies and procedures * Prepare for training by doing practice presentations, and reviewing documentation * Observe where trainees are experiencing difficulty and take instructional steps to clarify information * Strive to enhance the department's relationship with customers, ensuring the highest quality, responsive service possible is provided * Escalate to supervisor any situation outside the employee's control that could adversely impact the results of training * Understand and support all departmental operating policies and procedures relating to business procedures, philosophies, and conduct * Stay apprised of all changes to policies and procedures ensuring all changes are incorporated into training materials and sessions in a timely manner * Utilizing data and results from various reports evaluate training methodology effectiveness * Assist in trial calls to ensure effectiveness of purchased system * Prepare reports on all training activities and submit them after each training a required by policy * Establish an excellent working relationship with each customer and continuously strive to improve the level of overall service provided * Place a high priority on responding to inquiries regarding customer support training issues Education: * High school diploma or GED required * Associate degree in education, communications, or computer networks preferred Experience: * 3+ years 9-1-1 dispatching experience required * 3+ years of technical/end-user training, technical training material development, technical support, telephony systems, networking experience required * 1-year training experience preferred * Basic knowledge of Microsoft Office, Outlook, Excel, and PowerPoint required * Basic knowledge of Power 9-1-1 software (e.g., Power MAP, Power MIS, Power Viper, etc.) preferred * Ability to travel 75% or more of the time may be required * Advanced Bilingual skills (e.g., Spanish, etc.) preferred Benefits & Compensation Want to love where you work? At Intrado, we offer a comprehensive benefits package that includes what you'd expect (medical, dental, vision, life and disability coverage, paid time off, a 401(k) retirement plan with company match and flexible spending accounts), and several that go above and beyond - tuition reimbursement paid parental leave, access to a robust library of personal and professional training resources, employee discounts, critical illness, hospital indemnity and pet insurances, identity protection and more! Apply today to join us in work worth doing ! Same Posting Description for Internal and External Candidates Company Description Intrado provides notifications to the healthcare, educational and utility sectors. Our platforms provides communications that meet an individual's contact preference and routes over 6 billion notifications each year. At the end of the day, we believe that keeping people in our communities safe, connected and healthy is a top priority.

Company Description

Intrado provides notifications to the healthcare, educational and utility sectors. Our platforms provides communications that meet an individual’s contact preference and routes over 6 billion notifications each year. At the end of the day, we believe that keeping people in our communities safe, connected and healthy is a top priority.\r\n\r\nhttps://player.vimeo.com/video/441407485