Job: District Manager

LEVEL: Mid-Level

Reports to: Division Vice President

Travel Required: Travel not required

Visa Support: No visa sponsorships supported

Location: Honolulu, HI, 96826 United States of America

WILL THIS HIRE NEED TO REPORT TO A SPECIFIC LOCATION?

Yes, they must report in-person to a specific location

SALARY MINIMUM: $95,000.00- SALARY MAXIMUM: $111,000.00

SIGNING BONUS: Yes

BONUS DESCRIPTION: Monthly performance bonus

RELOCATION PACKAGE: Full

Must-Haves

1. 4+ years of Multi-Unit Operations experience in one or more of the following: retail, restaurant, hotel, leasing, rental, or other customer service operation with responsibility for operating 10+ stores.

2. Passion for hiring, developing, and retaining top talent to deliver legendary customer experiences.

3. Experience with controllable expenses and management of expenses.

4. Longevity in position

Nice-To-Haves

1. Bachelor’s degree preferred.

2. Local candidate is ideal. We will provide relocation if needed.

Job Description

Are you passionate about teamwork and developing top talent? Do you like to lead and drive innovation with your team in order to achieve great results? At Extra Space Storage we offer a great company culture without the retail hours!

It is an exciting time to be at Extra Space. We have been featured on multiple "Best Places to Work" awards, including Forbes and Glassdoor. We’re an S&P 500 company that hasn’t stopped growing since our founding in 1977. Today we are leading the self-storage industry in more ways than one, but in order to maintain this lead, we need exceptionally motivated, capable, and driven people like you. Self-storage is our product, helping people is our passion. Come grow with us and find out why so many of our employees recommend us as a great place to work.

“Our people are the lifeblood of Extra Space.” -Joe Margolis, CEO of Extra Space Storage.

Culture Guide

Qualifications

· 4+ years of multi-unit operations experience in one or more of the following: retail, restaurant, hotel, leasing, rental, or other customer service operation with responsibility for operating 10+ stores.

· An integrity-focused individual with excellent leadership, interpersonal, communication, and problem-solving skills.

· Bachelor’s degree preferred.

Leadership

· Passion for hiring, developing, and retaining top talent to deliver legendary customer experiences.

· Solicits customer feedback and follows up on customer service issues.

· Partner effectively with team members and other leaders to achieve goals and successfully implement business initiatives. Serve as a resource to provide expertise on various operational and customer-related items.

· Grow a portfolio of successful stores by learning the market and developing and executing district-level strategies to achieve goals specific to each store’s unique strengths and opportunities.

Essential Duties

· Management of rental rates, discounts, Customer Protection Plan, and other income sources.

· Watch controllable expenses to provide the highest R.O.I. for each store.

· Performs semi-annual audits and facility checklists, submits findings to division office, and ensures follow-up on any necessary action.

· Utilizes management information tools and analyzes financial reports / P&L; addresses trends and issues in district performance.

· Access external resources to support district-wide operations and to execute district and regional initiatives such as human resources, revenue management, procurement, finance, and marketing.

Tips for a Successful Search

SOURCE FROM

Retail (small and mid box)

AVOID

Public Storage and CubeSmart sourcing is prohibited

Screening Questions

1. How would you describe your management style?

2. What do you enjoy most about being a District Manager?

3. Please give an example of how you handled a situation that involved someone that was struggling.

4. Please give an example of how you developed someone and what that looked like from start to finish.

5. How have you used the P&L or other metrics to help your teams be successful?

Interview Steps

1. Recruiter - Phone Screen (15 - 30 minutes)

2. Division Vice President Interview - Microsoft Teams (30 minutes)

3. Sr District Manager - Microsoft Teams (30 minutes)

4. Employee Experience Manager - Microsoft Teams (30 Minutes)

5. Division Learning Manager - Microsoft Teams (30 Minutes)

6. Market Assessment + Behavioral Assessments

7. Peer Division Vice President - Microsoft Teams (30 Minutes)

8. SVP Operations - Microsoft Teams (45 Minutes)

9. Company Culture & PerksOFF

Benefits

DENTAL INSURANCE

MEDICAL INSURANCE

VISION INSURANCE

LIFE INSURANCE

RETIREMENT

EQUITY

WORK FROM HOME

PAID TIME OFF

OTHER