Job Description

At Intuitive, we are united behind our mission: we believe that minimally invasive care is life-enhancing care. Through ingenuity and intelligent technology, we expand the potential of physicians to heal without constraints.

As a pioneer and market leader in robotic-assisted surgery, we strive to foster an inclusive and diverse team, committed to making a difference. For more than 25 years, we have worked with hospitals and care teams around the world to help solve some of healthcare’s hardest challenges and advance what is possible.

Intuitive has been built by the efforts of great people from diverse backgrounds. We believe great ideas can come from anywhere—we strive to foster an inclusive culture built around diversity of thought and mutual respect. We lead with inclusion and empower our team members to do their best work as their most authentic selves.

Passionate people who want to make a difference drive our culture—our team members are grounded in integrity, have a strong capacity to learn, the energy to get things done, and bring diverse, real world experiences to help us think in new ways. We actively invest in our team members to support their long-term growth so they can continue to advance our mission and achieve their highest potential. 

Join a team committed to taking big leaps forward for a global community of healthcare professionals and their patients. Together, let’s advance the world of minimally invasive care.

Primary Function of Position:

The Service Instructor will be responsible for the design and content development of digital learning programs, including but not limited to web-based learning, instructor-led training, blended instruction solutions, and virtual sessions. Development will focus on the technical aspects of our Intuitive digital products. Deliverables such as technical product videos and online learning modules will be integrated into learning management systems and multiple delivery platforms.

The Service Instructor will provide internal customer support. This individual will closely partner with Field Service, Technical Support, Product Support, Customer Service, Customer Success and Product Networking & Data to ensure that customers have the necessary tools to launch, optimize and sustain a successful robotic surgery and/or diagnosis program for digital platforms. The Service Instructor will be actively involved in team training, program support and continuous improvement initiatives and collaborate extensively on process improvement and troubleshooting initiatives.

Roles and Responsibilities:

• Support all Services Digital activities
• Master processes and make recommendations to improve overall team efficiency
• Maintain critical documentation for standard operating procedures for key processes
• Develop and deliver training courses in Services Digital Platforms and other subjects as required
• Serve as a key stakeholder with Services management to identify and prioritize training needs
• Assist with defining and managing the training & certification criteria that ensures a firm foundation for those directly and indirectly supporting Services Digital Platforms   
• Project manage all phases of learning projects – analysis, design, development, implementation, & evaluation
• Proactively communicate task and project status to internal and external stakeholders
• Participate in needs analysis to determine training needs within the organization
• Work with Subject Matter Experts (SMEs) to identify and capture learning content
• Select appropriate training modality
• Design and develop training content that engages learners and aligns with identified outcomes
• Collaborate with multimedia team to create or modify media assets to support instructional needs
• Develop eLearning, videos, instructor led, blended learning, and virtual training curriculums
• Design, develop, and conduct assessments and evaluations
• Participate in process improvement efforts
• Mentor new hires and on-board cross-functional teammates
• Maintain critical documentation for standard operating procedures

Qualifications

Required Knowledge, Skills, and Experience:

• Minimum Associates degree or higher with coursework relevant to training, manufacturing, engineering, or educational development
• Minimum 5+ years of relevant experience in technical training, content development, customer service
• A history of self-directed learning to explore new technologies and skills that improved their personal and team effectiveness
• Comfort with and proven ability to facilitate group and ad hoc training content
• Experience with project management and working as a cross functional team member
• A proven track record of problem solving, hands-on involvement to identify issues, and seeing solutions through to completion
• Familiar with adult learning methodologies
• Ability to self-manage multiple development projects and deadlines
• Proven ability to develop and implement new processes to support evolving business needs
• Ability to analyze complex situations and collaborate to find creative solutions.
• Demonstrated ability to work creatively amidst competing priorities to deliver programs on-time
• Excellent organizational skills and ability to multi-task
• Self-starter with ability to take ownership of responsibilities with minimal direction
• Demonstrated ability to learn and adapt quickly in a dynamic environment
• Superior verbal/written communication, teamwork, and interpersonal skills to work effectively with cross-functional groups
• Experience in MS Office Suite preferred. Working knowledge of CRM and ERP systems – SFDC and SAP a plus.  Experience with database applications preferred

A plus to have:

• Minimum 5 years in med device industry
• DaVinci product knowledge
• Ion product knowledge
• OR protocol knowledge
• Software application knowledge
• Technical background

Due to the nature of our business and the role, please note that Intuitive and/or your customer(s) may require that you show current proof of vaccination against certain diseases including COVID-19.  Details can vary by role.

Intuitive is an Equal Employment Opportunity Employer. We provide equal employment opportunities to all qualified applicants and employees, and prohibit discrimination and harassment of any type, without regard to race, sex, pregnancy, sexual orientation, gender identity, national origin, color, age, religion, protected veteran or disability status, genetic information or any other status protected under federal, state, or local applicable laws.

We will consider for employment qualified applicants with arrest and conviction records in accordance with fair chance laws.

Additional Information

Due to the nature of our business and the role, please note that Intuitive and/or your customer(s) may require that you show current proof of vaccination against certain diseases including COVID-19.  Details can vary by role.

Intuitive is an Equal Employment Opportunity Employer. We provide equal employment opportunities to all qualified applicants and employees, and prohibit discrimination and harassment of any type, without regard to race, sex, pregnancy, sexual orientation, gender identity, national origin, color, age, religion, protected veteran or disability status, genetic information or any other status protected under federal, state, or local applicable laws.

We will consider for employment qualified applicants with arrest and conviction records in accordance with fair chance laws.