Job Description

At Intuitive, we believe that minimally invasive care is life-enhancing care. Through ingenuity and intelligent technology, we expand the potential of physicians to heal without constraints. Our mission is our guiding force; our culture is the DNA that makes us unique.

As a pioneer in robotic-assisted surgery (RAS), we have been expanding our innovations through technology to help make a difference in the world. For 25 years, human ingenuity has guided our journey to help solve some of healthcare’s complex challenges.

We believe a great idea can come from anywhere—inclusion and mutual respect are vital to our culture. We value character grounded in integrity, a strong capacity to learn, the energy to get things done, and diverse experiences to help us think in new ways. We actively invest in our team members to support their long-term growth so they can continue to advance our mission and strive to achieve their highest potential.

Join a team committed to taking big leaps forward for a global community of healthcare professionals and their patients.

Together, let’s help to advance the world of minimally invasive care.

Primary function of position:

The U.S. Ion® Endoluminal Clinical Applications Engineer (CAE) reports to the Manager of Clinical Applications Engineering. The Ion CAE plays a critical role in the early adoption of the Ion platform in expanding access to robotic minimally invasive care for lung biopsy. This individual will be primarily focused on building and supporting early users through their system learning curve and provide technical expertise on the system as applicable during clinical procedures. They will play a crucial role in transitioning users from their initial training to proficiency with the system and its use for the Endoluminal applications. 

Job Description:

• Provide procedural support to new Ion sites to promote safety and effective progression.
• Collaborate with ESRs and ESMs to support new users through their early learning curve.
• Provide expert clinical product and technical assistance and training to physicians and clinical staff on the effective use of Intuitive’s Ion Endoluminal system and associated equipment during clinical procedures.
• Identify key areas of concerns for clinical users for procedure adoption and collaborate with training and CDE partners to evaluate and address them.
• Drive collaboration and maintain consistent, open lines of communication across the assigned responsibilities with local ESR/ESM teams as well as the CDE teams.
• Collaborate with peers and Clinical Development Engineering (CDE) partners to develop and share best practices and product feedback.
• Stay current on company products instructions for use (IFU), best practices and technical troubleshooting, as well as relevant scientific clinical literature and new product information.
• Prioritize and appropriately respond to requests in a high-stress environment.

Qualifications

Skill/Job Requirements:

• Bachelor’s degree in Biomedical engineering or in healthcare based field
• A minimum of 2 years of technical or clinical experience in healthcare
• Knowledge of the Pulmonology/Bronchoscopy space environment is a plus 
• Self-starter who performs well with autonomy and can be flexible in a dynamic work environment
• Problem solver who can maintain composure and think critically in high pressure environments
• Highly collaborative and works well in team environment
• Effective communication skills including oral, written and interpersonal.  Strong situational awareness
• Experience working with highly complex technical systems and/or working in a critical patient care setting with physicians and support staff
• Ability to process large amounts of data and translate information into actionable insights
• Desire to learn and build new skills
• Ability to travel up to 60%, located near a major airline hub, and ability to work nights and weekends as needed
• Ability to independently prioritize and manage travel logistics, and complete associated administrative tasks in a timely manner
• Safe driving record and history; ability to rent a car and drive multiple hours to support cases across varying geographies

Due to the nature of our business and the role, please note that Intuitive and/or your customer(s) may require that you show current proof of vaccination against certain diseases including COVID-19.  Details can vary by role.

Intuitive is an Equal Employment Opportunity Employer. We provide equal employment opportunities to all qualified applicants and employees, and prohibit discrimination and harassment of any type, without regard to race, sex, pregnancy, sexual orientation, gender identity, national origin, color, age, religion, protected veteran or disability status, genetic information or any other status protected under federal, state, or local applicable laws.

We will consider for employment qualified applicants with arrest and conviction records in accordance with fair chance laws.

Additional Information

Due to the nature of our business and the role, please note that Intuitive and/or your customer(s) may require that you show current proof of vaccination against certain diseases including COVID-19.  Details can vary by role.

Intuitive is an Equal Employment Opportunity Employer. We provide equal employment opportunities to all qualified applicants and employees, and prohibit discrimination and harassment of any type, without regard to race, sex, pregnancy, sexual orientation, gender identity, national origin, color, age, religion, protected veteran or disability status, genetic information or any other status protected under federal, state, or local applicable laws.

We will consider for employment qualified applicants with arrest and conviction records in accordance with fair chance laws.