Job Description

ROLE OVERVIEW

We are looking for an exceptionally talented, bright, and driven technologist and designer to join our growing Innovation Training Team to help meet the demand of InvestCloud’s global hyper-growth. The ideal candidate thrives in a dynamic, fast-paced environment and will play a key collaborative role in creating impactful learning experiences that empower individuals and teams with knowledge.

WHO YOU ARE

We are looking for a creative, experienced, and passionate Instructional Designer/Technologist who will help shape and define great learning experiences for our global organization. To accomplish this, you will use adult learning theory and the latest non-linear instructional design techniques to build scalable and agile learning solutions tailored for content and audience. Learning solutions will include; e-learning (video, infographics, games, and interactive exercises), simulations, hands-on case study projects, and virtual webinars.

This role will report to the Sr. Global Director of Training and partner with the training team and cross-functional partners to build global learning solutions.

WHAT YOU GET TO DO IN THIS ROLE:

• Create world-class content experiences for both in-product and training activities including; in-person and virtual classrooms, tutorials/webinars, and product implementations. Words matter, and you’ll use the right phrasing and guidance to inform and empower our employees, consultants, and clients.

• Partner with product, engineering, marketing, and other content teams on end-to-end learning scenarios; helping ensure a consistent and coherent content experience across various document/collateral types and communication channels.

• Develop tools and processes to improve the training content-production and review pipeline across all business functions and stakeholders.

• Provide writing and editing support for other areas of the training and product functions including, but not limited to; marketing, implementation, and training certification.

• Define training content strategy, influence others, and help align teams in cross-product education scenarios.

• Review and use data to help inform content strategy and develop your knowledge of project and employee needs.

WHO YOU ARE:

• Excellent Communicator. Superior writing skills, with the ability to explain technical concepts to a diverse audience. Ability to manage versions and revisions across multiple curriculum projects and platforms.

• Experienced. 2+ or more years’ experience in technical writing for commercial software products.

• Bachelor’s Degree in Technical Writing, English, Computer Science or a related discipline, or have equivalent work experience.

• Detail-oriented. Nothing gets overlooked when it comes to you.

• Interpersonal. You have the ability to interact frequently with program managers, developers, quality engineers, and other writers for the purpose of gaining and clarifying technical knowledge of our products and technology.

• Energetic and Creative. Energy and enthusiasm are your hallmarks. You can create globalized content to industry and company standards.

• Agile. You have the ability to learn new technologies and concepts quickly and then be able to write clear and accurate product/training solutions at scale.

A PLUS IF YOU HAVE:

• A portfolio of technical writing examples, preferably in the context of product implementation guides or e-learning materials.

• Proficiency in eLearning and multimedia tools (e.g. Captivate, Articulate, Adobe Creative Suite, and MS Office)

• Learning management system experience (e.g. Dayforce Learning)

• Past Experience with HTML, Javascript, or CSS languages

• Understanding of Product Development Lifecycle 
and SaaS delivery

Company Description

Headquartered in Los Angeles with a global presence, InvestCloud develops first-class, financial digital solutions, pre-integrated into the cloud. By empowering investors and managers with a single version of the integrated truth through its unique digital platform, InvestCloud creates beautifully designed client experiences and intuitive operations solutions using an ever-expanding library of digital modular apps. The result? Powerful products for individual investors and institutions alike, assembled on-demand to meet clients’ specific needs. InvestCloud Company Culture Highlights Check us out on Comparably: https://www.comparably.com/companies/investcloud Winner of Comparably's Award for Best Leadership Teams 2019, 2020 Winner of Comparably's Award for Best CEOs for Women 2019, 2020 Winner of Comparably's Award for Best Company in Los Angeles 2019, 2020 Winner of Comparably's Award for Employee Happiness 2019, 2020 Winner of Comparably's Award for Compensation 2020 InvestCloud is ranked in the top 5% of companies for Office Culture on Comparably InvestCloud is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law.