Job Description
IodiTech is a leading specialty chemical manufacturer located in Kansas City. Our midwestern roots go back to early sixties and our commitment to excellence in quality continues today. We are actively searching for a customer service representative, or CSR.
A CSR will act as a liaison, provide product/services information and resolve any emerging problems that our customer accounts might face with accuracy and efficiency. The best CSRs are genuinely excited to help customers, both internal and external. They’re patient, empathetic, and passionately communicative. They love to talk and engage in conversation. CSRs can put themselves in their customers’ shoes and advocate for them when necessary. Customer feedback is priceless, and CSRs can gather it. Problem-solving comes naturally too. They are confident at troubleshooting and investigate if they don’t have enough information to resolve customer complaints. The goal is to ensure excellent service standards, respond efficiently to customer inquiries and maintain high customer satisfaction.
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