Sorry, this listing is no longer accepting applications. Don’t worry, we have more awesome opportunities and internships for you.

Digital Marketing Manager - Mystery Shopping

Avacend, Inc.

Digital Marketing Manager - Mystery Shopping

West Warwick, RI
Paid
  • Responsibilities
    • WORK AS AN ORDER SUPPORT SPECIALIST AS PART OF A TEAM AT  BUSINESS LED BY THE ORDER MANAGEMENT DEPARTMENT.

    • BE RESPONSIBLE FOR HANDLING THE WORKFLOW AND PROVISIONING SYSTEM WORK RELATED TO COMMERCIAL VIDEO UPGRADE ORDERS FROMBUSINESS CUSTOMERS ACROSS THE COUNTRY.

    • MAJOR TASKS

    • MANAGE AND UPDATE THE VIDEO ORDERS ENTERED BY ANOTHER GROUP WHO GAINS CUSTOMER AGREEMENTS.

    • ADHERE TO PROCEDURAL AND ADMINISTRATIVE METHODS AND PROCEDURES.

    • PROCESS DAILY SCHEDULED ORDERS TAKING INBOUND CALLS FROM FIELD SERVICES PERSONNEL.

    • UPDATE INTERNAL WORKFLOW TOOLS USED ACROSS ALL  MARKETS SUCH AS OPTIX, BID, AND TOMS.

    • TAKE INCOMING CALLS FROM FIELD SERVICE TECHNICIANS AND PROVISION THE NEW TELEPHONE SERVICE BEING INSTALLED WITH NEW EQUIPMENT BEING INSTALLED AT THE CUSTOMER LOCATION.

    • MAKE OUTBOUND CALLS TO CUSTOMERS WHEN NECESSARY TO RESCHEDULE INSTALLATIONS OR ARRANGE SPECIAL TIMES FOR INSTALLS TO OCCUR.

    • EXPERIENCE

    • DATA ENTRY AND UPDATES IN MULTIPLE APPLICATIONS.

    • EXCELLENT INTERPERSONAL AND CUSTOMER SERVICE SKILLS, THE ABILITY TO WORK INDEPENDENTLY AND AS PART OF A TEAM.

    • ABILITY TO MEET DEADLINES WITH ATTENTION TO DETAIL.

    • FLEXIBLE WORK HOURS.

    • ABILITY TO WORK ON A COMPUTER AND TELEPHONE FOR 8 HOURS PER DAY.

    • ONE YEAR EXPERIENCE REQUIRED IN RELATED FIELD (I.E. ADMINISTRATIVE, DATA ENTRY, RETAIL)

    Required Skills Required Experience

  • Qualifications

    High school diploma or equivalent

    Shower Enclosure/Mirror Installation Special Certification or Licensing:

    • Valid Driver's License Legal Age Requirements:
    • At least 18 years of age

    Type of Travel Required:

    • Regional - Daily Amount of Travel Required:
    • 10%