RESPONSIBLE FOR GATHERING AND INPUTTING DATA INTO MULTIPLE SYSTEMS TO ENSURE ACCURACY OF ORDER COMPLETION FORECASTING. PROVIDE ADMINISTRATIVE SUPPORT TO PROJECT MANAGERS HELPING TO IMPROVE OPERATIONAL EFFICIENCIES. 

MAJOR TASKS

• PROVIDES CUSTOMER LEVEL TO SUPPORT THAT HELPS ACHIEVE GOALS OF REDUCED CYCLE TIME, MINIMAL ERRORS/DEFECTS/REWORK, MAXIMUM CUSTOMER SATISFACTION AND HIGH LEVELS OF CONSISTENCY AND RELIABILITY. IMPROVES PROCESSES SUCH AS REDUCING CYCLE TIME, REDUCING RESOURCES, REDUCING ERRORS/DEFECTS/REWORK, IMPROVING CUSTOMER SATISFACTION, IMPROVING CONSISTENCY AND RELIABILITY OF DATA. 

• COLLECT AND SUPPLY DATA THAT IS NECESSARY TO COMPLETE REPORTS ON KEY PROCESS INDICATORS (DATA ENTRY).

• PROVIDES SPECIFIC CUSTOMER LEVEL SUPPORT FOR AND BETWEEN PROJECT MANAGERS AND INTERNAL AND EXTERNAL CUSTOMERS. 

• MAINTAINS DEDICATED E-MAIL BOX FOR INTERNAL AND EXTERNAL CUSTOMER INQUIRIES.  

• INTEGRATES INFORMATION FROM MULTIPLE SOURCES IN ORDER TO UPDATE DATA AND ENSURE REPORTING ACCURACY. 

• ENSURES UPDATES AND CHANGES IMPACTING THESE SPECIALIZED/ASSIGNED AREAS, INCLUDING METHODS AND PROCEDURES, ARE PROMPTLY UPDATED. 

• COMPLETES SPECIAL OPERATIONAL AND CLIENT PROJECTS AS ASSIGNED. 

• PERFORMS OTHER DUTIES AS REQUIRED.

SUPERVISION REPORTS TO: MANAGER OF ORDER MANAGEMENT

• • REQUIREMENTS:

QUALIFICATIONS

REQUIRED

• HIGH SCHOOL GRADUATE, GED OR EQUIVALENT WORK EXPERIENCE
• 2+ YEARS OF EXPERIENCE REQUIRED IN RELATED FIELD
• REQUIRES STRONG KNOWLEDGE OF MICROSOFT WORD, EXCEL, POWERPOINT, AND SHAREPOINT.
• EXCELLENT INTERPERSONAL, PRESENTATION, AND COLLABORATIVE SKILLS TO WORK EFFECTIVELY WITH TEAMS THROUGHOUT ORGANIZATION
• EXCELLENT ORAL AND WRITTEN COMMUNICATION SKILLS
• STRONG ORGANIZATIONAL, PRIORITIZATION AND TIME MANAGEMENT SKILLS

PREFERRED

• MUST BE PROCESS ORIENTED AND ABLE TO HANDLE VERY HEAVY DETAIL, CHANGING WORKLOADS AND MAKE AGGRESSIVE AND TOUGH DEADLINES.
• EXPERIENCE IN TELECOMMUNICATIONS INDUSTRY DESIRED.

Required Skills Required Experience