ABOUT IPSOS

Ipsos is the world’s third largest market research company, present in 90 markets and employing more than 18,000 people. Our passionately curious research professionals, analysts and scientists have built unique multi-specialist capabilities that provide true understanding and powerful insights into the actions, opinions and motivations of citizens, consumers, patients, customers or employees. We serve more than 5000 clients across the world with 75 business solutions.

Founded in France in 1975, Ipsos is listed on the Euronext Paris since July 1st, 1999. The company is part of the SBF 120 and the Mid-60 index and is eligible for the Deferred Settlement Service (SRD).

ISIN code FR0000073298, Reuters ISOS.PA, Bloomberg IPS:FP www.ipsos.com

RESEARCH COMMUNITY MANAGER – ONLINE COMMUNITIES

As a Community Manager on the Ipsos Online Communities team, you will be joining a dynamic and growing team of research and community experts dedicated to bringing the consumer voice to life for some of the world’s most innovative brands. Acting as the connection between our online communities and our clients, you’ll propel the engagements, design the research, and tell the stories that provide actionable insights and impact our clients’ business decisions every day. This is a position that will allow you to collaborate with your team to present and leverage new qualitative and quantitative methods, tools, and cutting-edge solutions to help shape business and society at large. As an ideal candidate, you have a passion for strategic research design, consumer engagement, and telling compelling stories that will drive business and consumer experiences across multiple client stakeholders and categories.

KEY RESPONSIBILITIES

• Work with the client and account team to develop and implement a successful community strategy incorporating engagement, content and communications
• Translate client research objectives into engaging quantitative and qualitative community research studies that deliver thoughtful feedback and actionable results
• Act as the voice of the community via daily moderation including reviewing discussions, replying and probing on posts and escalating member feedback
• Report on final findings and analysis of qualitative and quantitative data – effectively implementing a high level consultative and storytelling approach
• Track performance metrics and inform development of proactive engagement strategies
• Inform our clients’ business objectives by interpreting, analyzing and synthesizing research data into meaningful stories
• Act as the primary project manager on your accounts, communicating timelines, activity, status, etc. with your teams and clients
• Become an expert in Ipsos’ community platform and toolkit to leverage features for optimal participation and insight development

SKILLS & REQUIREMENTS

• 3+ years of experience in market research, marketing, analytics, consumer insights or related industry
• Experience with external client/project management
• Strong writing and communication skills
• Strong proofreading and grammar skills
• Internet and technology savvy; experienced with blogs, social networks, mobile apps, etc.
• Prior experience in Quantitative and Qualitative research methodologies
• Prior experience in healthcare and/or technology related research is a critical asset
• Prior experience in reporting on quantitative data as well as storytelling impactful insights from qualitative findings and analysis
• Strong interest and/or involvement in online communities and social media-based research
• Independent, self-starter that can stay cool under pressure and contribute to a positive office culture
• Proficient in Microsoft Word, Excel and PowerPoint
• BA or BS in business, communications or related field

IPSOS MAKES A DIFFERENCE

Our people see to that. We attract the best talent and serve the best clients. Ipsos offers a dynamic work environment where your talents are nurtured, and your skills are enriched. We encourage initiative, innovation and risk-taking to further develop our business and our people. We are enthusiastic, confident and results oriented which is why our clients come to us. That’s what makes us proud to be Ipsos.

IPSOS IS AN EQUAL OPPORTUNITY EMPLOYER.

Ipsos is An Equal Opportunity Employer.  All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or any other protected class and will not be discriminated against based on disability.

Required Skills Required Experience