Job Description

Position: Sales & Customer Support Specialist

Location: Greater Houston Area

Summary

Our client is a family-owned and operated portfolio of businesses in the light industrial and transportation sector. The Sales & Customer Support Specialist is a key position within the organization. This role provides critical support between sales and operations. Assist with a diverse set of projects including but not limited to customer service, taking orders, ticketing, coordinating with dispatch, inside sales, etc.

Job Responsibilities and Functions

• Assist the operations (dispatch) and sales team with taking phone orders.
• Ensure that orders are taken accurately, verify information, locate missing information, and assist with all customer calls.
• Communicate with dispatch about the specifics of an order.
• Quickly and effectively communicate same-day orders to dispatch.
• Debrief drivers at the end of the day, collect tickets, communicate with drivers to ensure that tickets are completed correctly.

Core Competencies:

• Fiercely accountable
• Proactive, can-do attitude
• Strong desire to continually improve as an individual
• Spirit of service
• Flexibility in rapidly changing situations
• Attention to detail
• Timely decision-making ability
• High level of integrity and humility
• Problem solving
• Team-oriented
• Strong interpersonal, oral, and written communications
• Excellent listening skills
• Willingness to work overtime and travel as job requires. 

Experience:

• At least 2 years of experience in a similar or related role.
• Strong phone skills.
• Strong customer service skills.

Requirements:

• High school diploma or equivalent required.
• Proficient computer skills using MS Office tools including Outlook and Excel required.
• Excellent communication skills and business acumen.
• Ability to communicate fluently in English (written and verbally).
• Ability to perform job duties in a rapidly changing environment with competing priorities and sometimes under stress.
• Must possess the minimal experience listed above and requirements outlined herein.

Other Requirements:

• Must be able to pass a pre-employment background screening, which includes a drug test (position may be subject to ongoing drug testing as a term of continued employment)
• Ability to legally work in the US 

Additional Information

Work Environment

This position operates largely in an office environment.

Physical Demands

In the performance of the duties and responsibilities of this job, the employee is required to have visual acuity to operate a motor vehicle and view a computer terminal. While at work, the employee may be expected to sit, walk, and stand. Individual might be asked to climb, balance, stoop, kneel, crouch, reach, and/or crawl. Individual might be required to lift, carry, push, or pull up to 50 lbs. in the performance of this position.  

Position Type & Working Hours

This is typically a full-time position. The normal schedule is from 6am - 6pm with ample overtime paid.

Travel

Typically not required for this position.

Disclaimer

This job description is not intended to contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee. Iridium Recruiting reserves the right to change or assign additional duties, responsibilities and activities at any time with or without notice.

Company Information

Iridium was founded on the basic concept of helping great companies find excellent employees. Our guiding principles are simple and at the core of our daily operations. We are people-first recruiters who treat others with respect and kindness. We believe doing what's right is sometimes more important than being profitable. We aspire to provide positive energy and influence in our operations and the people and communities we serve with gratitude. Our services include recruiting and project staffing for companies in the energy sector including exploration and production, midstream, service, manufacturing, power distribution and environmental companies.

Iridium Recruiting offers a competitive compensation and benefits package. Iridium Recruiting is an Equal Opportunity Employer.