Job Description

Position: Dispatch Operations Specialist

Location: Greater Houston Area

Summary

Our client is a family-owned and operated portfolio of businesses in the light industrial and transportation sector. The Dispatch Operations Specialist is a key position within the organization. This role provides critical support between sales, dispatch, accounting and operations. Assist with a diverse set of projects including but not limited to project invoicing, expenses, inventory tracking, fleet tracking, job/project documentation, documentation management, ticketing management, etc.

Job Responsibilities and Functions

• Assist the lead Disaptcher in all facets of dispatch operations including answering incoming calls, routing, and customer service.
• Assist accounting team and sales team with reviewing and compiling billing documentation in a timely and accurate fashion.
• Ensure all job and project paperwork is archived including contracts, receipts, and tickets.
• Participate in audit projects as designated by the accounting team.
• Understanding of existing and potential customer deliverable expectations and preferences.
• Ability to effectively discuss and correspond with parties to ascertain and understand pertinent information concerning schedules, project details, estimates and/or project costs.
  
• Responsible for monitoring invoicing and billing to ensure that sales team data is accurately reflected to accounting department.
• Responsible for supporting client retention efforts and maintaining ongoing client communication and satisfaction.
• Responsible for identifying areas of improvement and making suggestions for those improvements in regard to process, methodology, and personnel.
• Perform other duties of a clerical nature as assigned or directed.

Core Competencies:

• Fiercely accountable
• Proactive, can-do attitude
• Strong desire to continually improve as an individual
• Spirit of service
• Flexibility in rapidly changing situations
• Attention to detail
• Timely decision-making ability
• High level of integrity and humility
• Problem solving
• Team-oriented
• Strong interpersonal, oral, and written communications
• Excellent listening skills
• Willingness to work overtime and travel as job requires.

Experience:

• At least 2 years of experience in a sales support capacity.

• Experience in sales support to commercial construction, light industrial, trucking, and/or waste management companies strongly preferred.

Requirements:

• High school diploma or equivalent required.
• At least 3 years  of dispatch experience for dump trucks or similar materials-related vehicles.
• Proficient computer skills using MS Office tools including Outlook and Excel required.
• Excellent communication skills and business acumen.
• Ability to communicate fluently in English (written and verbally).
• Ability to perform job duties in a rapidly changing environment with competing priorities and sometimes under stress.
• Must possess the minimal experience listed above and requirements outlined herein.

Additional Information

Work Environment

This position operates largely in an office environment.

Physical Demands

In the performance of the duties and responsibilities of this job, the employee is required to have visual acuity to operate a motor vehicle and view a computer terminal. While at work, the employee may be expected to sit, walk, and stand. Individual might be asked to climb, balance, stoop, kneel, crouch, reach, and/or crawl. Individual might be required to lift, carry, push, or pull up to 50 lbs. in the performance of this position.

Position Type & Working Hours

This is typically a full-time position. Normal business hours and schedule to be determined.

Travel

Typically not required for this position.

Disclaimer

This job description is not intended to contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee. Iridium Recruiting reserves the right to change or assign additional duties, responsibilities and activities at any time with or without notice.