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CIC

Irvine BMW

CIC

Irvine, CA
Full Time
Paid
  • Responsibilities

    +--------------------------------------+--------------------------------------+ | POSITION: | CLIENT INFORMATION CENTER | +--------------------------------------+--------------------------------------+ | | | +--------------------------------------+--------------------------------------+ | REPORTS TO: | SERVICE MANAGER | +--------------------------------------+--------------------------------------+ | | | +--------------------------------------+--------------------------------------+ | FLSA STATUS: |    EXEMPT        NON-EXEMPT | +--------------------------------------+--------------------------------------+

    POSITION PURPOSE

    The SERVICE CIC is responsible for scheduling tasks for the Service Department.

    ESSENTIAL DUTIES AND RESPONSIBILITIES

    +--------------------------------------------------------------------------+ | - Handle in-coming calls regarding service. | +--------------------------------------------------------------------------+ | - Schedule Service Appointments for customers via phone, fax, e-mail | | or in person. | | - Confirm and enter all internet appointments into ADP | +--------------------------------------------------------------------------+ | - Follow up on no show service customer appointments and reschedule. | +--------------------------------------------------------------------------+ | - Follow up with customers for the CRM program. | +--------------------------------------------------------------------------+ | - Confirm appointments for each following day. | +--------------------------------------------------------------------------+ | - Utilize the Service Work Sheet script on all inbound service calls. | +--------------------------------------------------------------------------+ | - Adhere to work schedule and arrive at work before your scheduled | | start time and be at your work station productively engaged by the | | scheduled time. | +--------------------------------------------------------------------------+ | - Complies with all safety rules and use all appropriate safety and | | personal protection equipment as required. | +--------------------------------------------------------------------------+ | - Adhere to established dress code policy at all times. | +--------------------------------------------------------------------------+ | - Safeguard customer and Dealer information per established policy. | +--------------------------------------------------------------------------+ | - Exemplifies organizational culture and holds others in department | | accountable for doing the same. | +--------------------------------------------------------------------------+ | - Accomplishes all current and future tasks as appropriately assigned | | or requested. | +--------------------------------------------------------------------------+ | - Other related duties as may be assigned. | +--------------------------------------------------------------------------+