POSITION PURPOSE

The Receptionist is responsible for answering all incoming telephone calls into the dealership in a professional and timely manner and providing either information requested or directs callers to proper party.

ESSENTIAL DUTIES AND RESPONSIBILITIES

+--------------------------------------------------------------------------+ | - Answer incoming phone calls, directs caller to appropriate | | department or individual or takes a thorough message. | +--------------------------------------------------------------------------+ | - Greet all showroom guests promptly and determines the nature of | | their visit. | +--------------------------------------------------------------------------+ | - Directs guest to the correct department, notifies the appropriate | | person that a customer is waiting, and makes the | | proper introduction. | +--------------------------------------------------------------------------+ | - Communicates with callers and visitors in a professional, friendly, | | and efficient manner. | +--------------------------------------------------------------------------+ | - Enters data into computer system and runs necessary reports | | for management. | +--------------------------------------------------------------------------+ | - Prepare daily check-in list with all department schedules. | +--------------------------------------------------------------------------+ | - Update Strata Phone System as needed.  | +--------------------------------------------------------------------------+ | - Assign and maintain mail boxes for sales staff. | +--------------------------------------------------------------------------+ | - Assist Business Office with preparing envelopes and inserting | | contents for mailing. | +--------------------------------------------------------------------------+ | - Maintain and update employee list on a daily basis. | +--------------------------------------------------------------------------+ | - Sorts and distributes all letters prepared by the Sales Department | | and then stamps and places in the mail. | +--------------------------------------------------------------------------+ | - Receives and logs in all incoming express mail packages and | | distributes to the proper party. | +--------------------------------------------------------------------------+ | - Track and record daily air bills. | +--------------------------------------------------------------------------+ | - Safeguard customer and Dealer information per established policy. | +--------------------------------------------------------------------------+ | - Adhere to established dress code policy at all times. | +--------------------------------------------------------------------------+ | - Ensure appearance of the showroom and work area is always in | | pristine condition. | +--------------------------------------------------------------------------+ | - Adhere to work schedule and arrive at work before your scheduled | | start time and be at your work station productively engaged by the | | scheduled time. | +--------------------------------------------------------------------------+ | - Exemplifies organizational culture and holds others in department | | accountable for doing the same. | +--------------------------------------------------------------------------+ | - Other related duties as may be assigned. | +--------------------------------------------------------------------------+