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Night Auditor

Isla Bella Beach Resort & Spa

Night Auditor

Marathon, FL
Part Time
Paid
  • Responsibilities

    JOB SUMMARY/PURPOSE

    The Night Auditor is responsible for auditing, posting and balancing the daily financial transactions, and providing attentive, courteous and efficient service to all guests during check-in and checkout and throughout their stay to support the hotels continuing effort to deliver outstanding guest service and financial profitability.

    DUTIES & FUNCTIONS

    · Audit, post and balance daily cashiers work for outlets including, but not limited to, Rooms and Food & Beverage.

    · Ensure credit card system reconciles to daily transaction lists.

    · Prepare daily revenue report data by auditing Point of Sale tapes/journals to breakdown revenue, covers, waiters' fees, tips paid out and settlements by type and cashier.

    · Input into the front office system revenue/expenses/allowances to generate the daily reports such as the Guest Ledger Summary and the Daily Restaurant Summary.

    · Balance all revenue and settlement accounts nightly, maintain files and reset the system for next day operations.

    · Greet, check-in and checkout guests approaching the Front Desk in a friendly, efficient and courteous manner and in accordance with company, hotel and brand standards.

    · Answer guest inquiries about hotel services, facilities, restaurants, transportation, entertainment, and hours of operation in a timely manner.

    · Resolves guest challenges and takes appropriate action to ensure 100% guest satisfaction.

    · Build rapport with rewards members, and distinguished visitors; escort guests to rooms, make welfare calls, and encourage feedback throughout their stay.

    · Make room reservations keeping in mind rates, packages, special promotions, and closed out/restricted dates as listed.

    · Identify, solicit, and sign up potential reward members (if applicable).

    · Maintain and market promotions and guest programs.

    · Obtain all necessary information when taking room reservations and follow the rate-quoting scenario.

    · Follow all cash handling and credit policies.

    · Use proper two-way radio and phone etiquette at all times when communicating with other employees.

    · Fully comprehend and be able to operate all relevant aspects of the Front Desk computer system.

    · Complete all tasks and duties on the shift checklist in a timely and efficient manner.

    · Balance and prepare individual paperwork for closing of shift according to hotel standards.

    · Maintain a clean work area.

    · Fill in and support coworkers and team as needed to ensure efficient operation.

    · Have knowledge of emergency procedures and assist when needed.

    · Perform duties, special assignments and projects as requested by management.

    QUALIFICATION STANDARDS

    General Requirements

    · Must be local to Key West or within driving distance to the resort – we do not offer employee housing.

    · Must be able to understand and apply complex information, data, etc. from various sources to meet appropriate objectives.

    · Must be effective in handling problems, including anticipating, preventing, identifying, and solving problems as necessary.

    · Ability to attend to guests, associates and management in an attentive, friendly, courteous and service-oriented manner which requires strong customer service as well as written and oral communication skills.

    · Must be able to speak, read, write and communicate in English to adequately perform the duties of the job.

    Full-time employees are eligible for company benefits including PTO, medical, vision, and dental insurance, and 401K with employer match.