Job Description

Isobar Public Sector is seeking an Experience Strategist to be a champion for our customers and bring skillsets that intersect and galvanize, product strategy, experience design, user research, and human empathy. You will use this unique combination to understand the needs, motivations, and journeys of customers and end-users to drive innovation and transformation.

You’re someone who is passionate about taking a human-centered approach to building experiences, fascinated by how people interact with design and technology, and you love to “nerd out” around how these things can come together in new kinds of platforms to deliver value for the next generation of businesses. How can we discover, ideate, prototype, and test ways of creating new things? How can we ensure that we’re a partner to our clients to such an extent that we can not only help them build these products and services, but help them launch, transition hands, and succeed over the long-term? These questions, and more, are part of your job, and it’s what drives you.

Working alongside experience strategy leads, UX leads and design directors, your job will be to shape how products, services, and experiences we create can be done so in a way that puts customer needs first.

WHAT YOU’LL DO

• Contribute to, and lead in the shaping and orchestration of experience strategy engagements.
• Develop and execute user interviews and conduct surveys.
• Construct personas and journey maps based on qualitative and quantitative research data.
• Architect and facilitation ideation, improvement, user testing and focus group sessions.
• Partner with clients to design and implement experience management artifacts (e.g., service design blueprints, strategic roadmaps, communication and content calendars, wireframes, and mockups).
• Build strong cross-functional relationships while serving as the client’s internal and external liaison for experience strategy, to help drive organizational alignment on all CX and UX initiatives.
• Synthesize a range of qualitative and quantitative material into insights that drive a clear narrative while being visually compelling for senior audiences.
• Work with senior discipline leads and clients to move product and design decisions forward in a way that makes sense for the business, consumers, and end-users.

WHAT TOOLS YOU’LL USE

• Adobe Creative Cloud __
• Office 365 (Visio, PowerPoint, Word, Excel, Teams, OneDrive, etc.)
• Miro and Microsoft Whiteboard
• Qualtrics

WHO YOU ARE

• A US Citizen and possess a Security Clearance (or be eligible to obtain one).
• 3+ years of experience centered around customer experience strategy.
• Experienced working with federal and/or state and local clients.
• Experience working with the Department of Homeland Security a plus but not required.
• Well versed in experience strategy and orchestration, human centered design and service design methodologies and deliverables.
• Able to tailor and modify your approach to the needs of the client and constraints of the engagement.
• Able to establish a vision for digital products and services that is founded upon business, consumer, and category knowledge.
• Experience with various qualitative and quantitative research methods, including but not limited to survey creation, user interviews, usability testing, and category and trend research. Proven ability to translate findings into actionable recommendations that solve a client’s needs.
• Strong cross-functional understanding of channels and platforms.
• Excellent oral and written communication skills with the ability to communicate/present complex topics to a variety of audiences in a concise manner.
• Friendly, flexible, great energy, highly motivated, self-organizer, exceptionally collaborative.
• Willing to present previous work examples of experience strategy deliverables.
• Bachelor’s degree, with advanced degree preferred. 
• Experienced and comfortable working in multi-organization team dynamic.

WHO WE ARE

Isobar Public Sector combines next-level commercial capabilities with deep government expertise to solve complex technical challenges and deliver unparalleled digital transformations. We are an experienced technology services provider that specializes in human-centric design, emerging technology, machine learning, secure cloud solutions and application development. We take pride in our 20-year heritage of working with the Department of Defense.

Here are some of the benefits that accompany full-time employment at Isobar: 

• We offer flexible time off for vacation and personal time. We believe in treating adults like adults and allowing for open communication between team members and their supervisors to determine proper timing and coverage.
• In addition to 16 recognized holidays, our offices are closed the last week in December. This adds up to 21 paid company holidays in 2022.
• Multiple levels of offerings for medical and dental, including a covered membership fee to exceptional primary care through One Medical.
• Other miscellaneous benefits like Short-Term and Long-Term Disability at no cost, company-covered Life Insurance at double your base salary, access to group legal services, identify theft protection through LifeLock services, etc.
• A generously paid parental leave policy that enables 16 weeks of leave, regardless of gender, at 100% pay.
• 401K + company matching: 50% of every dollar you contribute, up to the first 6% you contribute; you are 33% vested after each year of service, becoming fully vested after three years with the company.

At Isobar, we are a culture of many, united as one…

We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, marital status, disability, gender, gender identity or expression, or veteran status. We are proud to be an equal opportunity workplace.

The anticipated salary range for this position is $82,000-$110,000. Salary is based on a range of factors that include relevant experience, knowledge, skills, other job-related qualifications, and geography. For more information regarding dentsu benefits, please visit: dentsubenefitsplus.com

Additional Information

All your information will be kept confidential according to EEO guidelines.

ABOUT DENTSU INTERNATIONAL

Part of Dentsu Group, Dentsu International is a network designed for what’s next, helping clients predict and plan for disruptive future opportunities and create new paths to growth in the sustainable economy. Dentsu delivers people-focused solutions and services to drive better business and societal outcomes. This is delivered through five global leadership brands - Carat, Dentsu Creative, dentsu X, iProspect and Merkle, each with deep specialisms.

Dentsu International’s radically collaborative team of diverse creators unifies people, clients and capabilities through horizontal creativity to help clients create culture, change society, and invent the future.

Powered by 100% renewable energy, Dentsu International operates in over 145 markets worldwide with more than 46,000 dedicated specialists, and partners with 95 of the top 100 global advertisers. www.dentsu.com

We are champions for meaningful progress and we strive to be a force for good—for our people, for our clients, for the industry and for our society. We keep our people at the center, creating space for growth, understanding and learning so they can thrive. We embed diversity, in our mindset, in our solutions and in our teams to empower an inclusive, equitable and culturally fluent environment. Building this culture within our teams makes us better collaborators with each other and with our clients, driving better outcomes for all.

Dentsu (the "Company") is committed to a policy of Equal Employment Opportunity and will not discriminate against an applicant or employee of the Company, on the basis of age, sex, sexual orientation, race, color, creed, religion, ethnicity, national origin, alienage or citizenship, disability, marital status, veteran or military status, genetic information, or any other legally-recognized protected basis under federal, state or local laws, regulations or ordinances. Applicants with disabilities may be entitled to reasonable accommodation under the terms of the Americans with Disabilities Act and/or certain state or local laws. A reasonable accommodation is a change in the way things are normally done that will ensure an equal employment opportunity without imposing an undue hardship on the Company. Please contact dentsurecruiting@dentsu.com if you need assistance completing any forms or to otherwise participate in the application process or to request or discuss an accommodation in connection with a job at the Company to which you are applying.