Job Description

TECHNICAL SUPPORT ENGINEER

COMPANY DESCRIPTION: Personalized immunotherapies are the future of the fight against cancer, and IsoPlexis (www.isoplexis.com) is Making the Difference in enabling the lofty goal of employing immunotherapies to combat our toughest diseases. Our integrated systems, named #1 Innovation by Scientist Magazine & World-Leading Design by Red Dot, are changing cancer research by connecting biological readouts to what is actually happening in patients. Our game changing hardware technologies, originally from Cal Tech and Yale, combined with our next generation software and data visualizations, are powered by our amazing R&D team and used throughout the world. We work with a growing list of leading researchers who are publishing findings that connect our readouts to what is truly happening in patients, and that excites & drives all of us to do more! If you like working at the intersection of biological sciences and healthcare, and you enjoy intellectually challenging yet fulfilling projects, give us a call. Our fast-growing team has a sense of integrity, energy, and urgency to ‘make things happen’ in our collective careers and in the broader world, and we look forward to talking.

RESPONSIBILITIES

• Provide Help Desk support to our customers
• Provide escalation support to Field Service Engineers in the field who require assistance
• Serve as a liaison between R&D and Service and Support to ensure that questions from the field are handled and that information from R&D is properly documented and disseminated
• Develop, test and document new service and repair procedures for use in the field
• Maintain accurate and up-to-date records of service activities
• Expert in our technology
• Ability to handle detail, multiple tasks, and short-notice deadlines, with daily reprioritization of work
• This position will cover a hybrid shift that ends at 7pm EST (will start late morning as well)

SKILLS

• BS in Mechanical or Biomedical Engineering Technology
• Experience with installation, repair and maintenance of sophisticated scientific equipment
• Ability to troubleshoot complex technical problems and articulate such tasks over the phone
• Ability to manage multiple tasks, stay organized and be self-directed
• Excellent communication skills both written and verbal
• Good people skills with the ability to listen and provide excellent customer service
• Good computer skills
• Good fine motor skills and ability to use small tools

ISOPLEXIS is only considering applicants who have valid authorization to work in the U.S., in this position, for the Company. ISOPLEXIS does not sponsor employment-based visas for this position

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