Are you the person friends and family call when their computer isn’t working? Do you enjoy helping others while leveling up your technical skills? If so, you might be a perfect fit for our IT Help Desk Support role at Adoni Networks! We’re a fast-growing Managed Service Provider (MSP) looking for a customer-focused, tech-curious individual to join our support team. This is a great opportunity for entry-level candidates or IT students who want hands-on experience and a clear path to growth in the IT field. Responsibilities: What You’ll Do: • Respond to client issues via phone, chat, or in-person, troubleshooting hardware, software, and networking problems Provide support for: • Printing and peripherals • Office 365, email, and productivity tools • Software installations and updates • Operating system questions (Windows and more) • Assist with hardware prep and in-office repairs • Document and escalate more complex issues to senior engineers when needed Qualifications: What You Bring: • A strong interest in IT and helping people • Basic knowledge of: • Office 365 and general networking concepts • Windows operating systems and common business applications • Excellent communication and professionalism on the phone and via email • Willingness to learn and grow with hands-on support and mentorship Bonus if you have: • Any IT certifications (CompTIA, Azure, etc.) • Experience with remote desktop tools or ticketing systems Compensation: $25,000+

• What You’ll Do: • Respond to client issues via phone, chat, or in-person, troubleshooting hardware, software, and networking problemsProvide support for: • Printing and peripherals • Office 365, email, and productivity tools • Software installations and updates • Operating system questions (Windows and more) • Assist with hardware prep and in-office repairs • Document and escalate more complex issues to senior engineers when needed