Sales / Customer Service Manager

It Is Easy Corporation

Sales / Customer Service Manager

Washington, DC
+48 locations
Washington, DC
Washington, DC
Washington, DC
Washington, DC
Washington, DC
Washington, DC
Washington, DC
Washington, DC
Washington, DC
Washington, DC
Washington, DC
Washington, DC
Washington, DC
La Plata, MD
Beltsville, MD
Laurel, MD
Laurel, MD
Laurel, MD
College Park, MD
Capitol Heights, MD
Suitland, MD
Hyattsville, MD
Bethesda, MD
Rockville, MD
Rockville, MD
Gaithersburg, MD
Silver Spring, MD
Silver Spring, MD
Silver Spring, MD
Takoma Park, MD
Ellicott City, MD
Columbia, MD
Columbia, MD
Columbia, MD
Reisterstown, MD
Westminster, MD
Frederick, MD
Frederick, MD
Fairfax, VA
Arlington, VA
Arlington, VA
Fredericksburg, VA
Shepherdstown, WV
Laurel, MD
Adelphi, MD
Martinsburg, WV
Lancaster, PA
, MI
Full Time
Paid
  • Responsibilities
    • Close new sales opportunities through a high volume of inbound and outbound leads
    • Manage communications through instant chats from website
    • Always ensure positive customer service experience
    • Engage customers over the phone, build relationship & trust with customers, develop flexible solutions for customers taking into account customers' unique needs while reinforcing differentiation of our company on the market
    • Follow up with clients pre- and post job completion to obtain their feedback, summarize findings and present recommendations to improve service
    • Recommend new sales strategies, develop customer's communications and offers campaigns
    • Prepare, develop and continuously improve an effective sales pitch to build customer relationships, reinforce value-added services, and answer potential questions to address customers concerns, or overcome resistance and objections
    • Develop Q&A guidelines to address any question that may come from customers during and after sale process
    • Manage customer's database in the system, document each call in our leads tracking software
    • Prepare monthly analytical sales reports tracking leads, sources of leads, cost of leads and effectiveness of sale conversions
    • Achieve and exceed sales and revenue goals
  • Locations
    Washington, DC • Washington, DC • Washington, DC • Washington, DC • Washington, DC • Washington, DC • Washington, DC • Washington, DC • Washington, DC • Washington, DC • Washington, DC • Washington, DC • Washington, DC • Washington, DC • La Plata, MD • Beltsville, MD • Laurel, MD • Laurel, MD • Laurel, MD • College Park, MD • Capitol Heights, MD • Suitland, MD • Hyattsville, MD • Bethesda, MD • Rockville, MD • Rockville, MD • Gaithersburg, MD • Silver Spring, MD • Silver Spring, MD • Silver Spring, MD • Takoma Park, MD • Ellicott City, MD • Columbia, MD • Columbia, MD • Columbia, MD • Reisterstown, MD • Westminster, MD • Frederick, MD • Frederick, MD • Laurel, MD • Adelphi, MD • , MI • Lancaster, PA • Fairfax, VA • Arlington, VA • Arlington, VA • Fredericksburg, VA • Shepherdstown, WV • Martinsburg, WV