Close new sales opportunities through a high volume of inbound and outbound leads
Manage communications through instant chats from website
Always ensure positive customer service experience
Engage customers over the phone, build relationship & trust with customers, develop flexible solutions for customers taking into account customers' unique needs while reinforcing differentiation of our company on the market
Follow up with clients pre- and post job completion to obtain their feedback, summarize findings and present recommendations to improve service
Recommend new sales strategies, develop customer's communications and offers campaigns
Prepare, develop and continuously improve an effective sales pitch to build customer relationships, reinforce value-added services, and answer potential questions to address customers concerns, or overcome resistance and objections
Develop Q&A guidelines to address any question that may come from customers during and after sale process
Manage customer's database in the system, document each call in our leads tracking software
Prepare monthly analytical sales reports tracking leads, sources of leads, cost of leads and effectiveness of sale conversions
Achieve and exceed sales and revenue goals
Locations
Washington, DC • La Plata, MD • Beltsville, MD • Laurel, MD • College Park, MD • Capitol Heights, MD • Suitland, MD • Bethesda, MD • Rockville, MD • Gaithersburg, MD • Silver Spring, MD • Takoma Park, MD • Ellicott City, MD • Columbia, MD • Reisterstown, MD • Westminster, MD • Frederick, MD • Adelphi, MD • Fairfax, VA • Falls Church, VA • Springfield, VA • Arlington, VA • Fredericksburg, VA • Shepherdstown, WV • Martinsburg, WV