We're looking for an experienced IT support specialist to provide our team with top-notch assistance! You'll make sure any technical issues are resolved efficiently so our operations run smoothly. This role is a great opportunity for a dynamic problem-solver who loves helping people and takes pride in providing high-quality support. If this sounds like an exciting opportunity, start your application today! Responsibilities: • Administer new user accounts, work email addresses, and access levels to new employees to ensure they have everything they need to work efficiently • Help our staff solve technology-related problems so they can work efficiently • Implement new technology, such as desktops and computer hardware, operating systems, software programs, and applications • Run security checks on all of our systems to ensure we are protected from cybersecurity threats • Perform regular maintenance for our phone systems, computer systems, computers, printers, network systems, and any other technical equipment Key Responsibilities: • Provide technical support for employees and customers, addressing and resolving hardware, software, and network issues. • Assist with the setup and configuration of audio and video equipment for training sessions, particularly outside normal business hours. • Set up PCs, install new software, and configure workstations for new and existing employees. • Collaborate with the training team to ensure all training setups (AV equipment, software, and connectivity) are ready before scheduled sessions. • Provide troubleshooting support for technical issues that may arise during training sessions. • Maintain and update technical documentation and user guides for common support requests. • Support remote and on-site training sessions, ensuring all technology and equipment functions properly during presentations. • Respond to service requests promptly and provide clear communication regarding status and solutions. • Work with other departments to resolve technical issues and ensure seamless delivery of services. • Assist with the installation and configuration of new technology and equipment as required by the team. Disclaimer This job description is not intended to be all-inclusive. Employees may perform other related duties as assigned to meet the ongoing needs of the organization. The organization reserves the right to revise or change job responsibilities as the need arises. Qualifications: • Great customer service skills and passionate about helping our business succeed • Strong communication skills, organizational skills, and time management skills • At least two years experience in a professional IT work environment • Solid understanding of troubleshooting Internet connectivity, network systems, phone systems, and other technological equipment in the office • Advanced proficiency in Microsoft Office • Ability to work Full-Time, Monday through Friday, 8 am-5 pm. Compensation: $20 - $25 hourly

• Key Responsibilities: • Provide technical support for employees and customers, addressing and resolving hardware, software, and network issues. • Assist with the setup and configuration of audio and video equipment for training sessions, particularly outside normal business hours. • Set up PCs, install new software, and configure workstations for new and existing employees. • Collaborate with the training team to ensure all training setups (AV equipment, software, and connectivity) are ready before scheduled sessions. • Provide troubleshooting support for technical issues that may arise during training sessions. • Maintain and update technical documentation and user guides for common support requests. • Support remote and on-site training sessions, ensuring all technology and equipment functions properly during presentations. • Respond to service requests promptly and provide clear communication regarding status and solutions. • Work with other departments to resolve technical issues and ensure seamless delivery of services. • Assist with the installation and configuration of new technology and equipment as required by the team.DisclaimerThis job description is not intended to be all-inclusive. Employees may perform other related duties as assigned to meet the ongoing needs of the organization. The organization reserves the right to revise or change job responsibilities as the need arises.