GreenLoop IT Solutions is seeking an entry-level to mid-level IT Support Specialist to join our team and deliver outstanding service to our managed services clients. This role is ideal for someone who enjoys helping people, solving technical problems, and developing their IT skillset in a fast-paced, team-oriented environment. In this role, you’ll assist with a wide range of technical issues—from basic desktop support to troubleshooting networking, server, and cloud-related problems. You'll gain hands-on experience with a variety of technologies, and we’ll support your professional growth every step of the way. While this position can be performed remotely by a qualified, self-driven candidate, preference will be given to applicants located in the Pacific Time Zone or the Oregon area. We value team members who take initiative, communicate clearly, and stay focused on providing high-quality support. If you're ready to grow your IT career with a company that invests in its people, we’d love to hear from you! Responsibilities: • Deliver exceptional customer service by assisting with configuration, troubleshooting, and support of desktop, server, and network systems, following industry best practices • Communicate professionally and proactively with end-users from issue triage through resolution • Escalate complex or unresolved issues appropriately while maintaining ownership of initial support efforts • Coordinate with third-party vendors when needed to support client systems • Maintain and update client documentation using GreenLoop’s internal systems • Assist with specific managed service areas such as ticket triage, reporting, patching, or backup monitoring • Suggest improvements to workflows, tools, or support practices to the Service Desk Manager • Participate in the on-call rotation (with support and training as needed) • Occasionally, perform work outside standard business hours • Monitor and manage your daily schedule, communicating with Dispatch about any changes • Complete assigned work efficiently while maintaining a strong client-focused attitude • Record accurate and timely ticket notes to account for all work performed • Proactively inform the team of changes or actions that may affect clients or colleagues Qualifications: Required: • Experience supporting Windows desktop PCs in a business or enterprise environment • Experience supporting SMB or enterprise networks, with a basic to intermediate understanding of networking concepts, including DHCP, NAT, port forwarding, and common ports/protocols (e.g., HTTP, HTTPS, RDP, DNS) • Experience in troubleshooting a variety of SMB networking issues • Admin-level familiarity with Microsoft 365, including licensing, sharing/collaboration, and endpoint management via Entra and Intune Strongly Preferred: • Experience with Windows Server and Active Directory, including user, group, and policy support • Previous Managed Services Provider (MSP) experience Bonus Skills: • Experience with macOS support • Familiarity with PSA/RMM tools (ConnectWise Manage experience preferred; NinjaOne familiarity is also a plus) Compensation: $52,000 - $62,000 yearly

• Deliver exceptional customer service by assisting with configuration, troubleshooting, and support of desktop, server, and network systems, following industry best practices • Communicate professionally and proactively with end-users from issue triage through resolution • Escalate complex or unresolved issues appropriately while maintaining ownership of initial support efforts • Coordinate with third-party vendors when needed to support client systems • Maintain and update client documentation using GreenLoop’s internal systems • Assist with specific managed service areas such as ticket triage, reporting, patching, or backup monitoring • Suggest improvements to workflows, tools, or support practices to the Service Desk Manager • Participate in the on-call rotation (with support and training as needed) • Occasionally, perform work outside standard business hours • Monitor and manage your daily schedule, communicating with Dispatch about any changes • Complete assigned work efficiently while maintaining a strong client-focused attitude • Record accurate and timely ticket notes to account for all work performed • Proactively inform the team of changes or actions that may affect clients or colleagues