We're looking for an experienced IT support specialist to provide our team with top-notch assistance! You'll make sure any technical issues are resolved efficiently so our operations run smoothly. This role is a great opportunity for a dynamic problem-solver who loves helping people and takes pride in providing high-quality support. If this sounds like an exciting opportunity, start your application today! Responsibilities: • Respond quickly to technical issues so problems can be resolved and our employees can continue to work efficiently • Configure new technology for the company, including software and applications, computer hardware and desktops, and operating systems • Provide new employees with user accounts, company email, and security access so they complete their assigned tasks • Run security checks on all of our systems to ensure we are protected from cybersecurity threats • Back up all computers to make sure our files are saved in case the system crashes • Technology Management Strategy: Develop and execute an IT roadmap that aligns with KeyOpp’s business objectives. • System Integration Automation: Utilize APIs, Zapier, Make.com, and Airtable to connect and automate processes across CRM, project management, property management, and financial systems. • Real-Time KPI Development: Create dashboards and reporting tools that provide live insights into key business metrics. • Process Optimization: Identify inefficiencies and implement automation to reduce manual work and improve data accuracy. • Data Management Security: Ensure data integrity, compliance, and security across all systems. • Software Administration: Act as the administrator for our core platforms, ensuring proper setup, configuration, and user support. • Collaboration Support: Work cross-functionally with leadership, operations, and finance teams to optimize workflows and ensure seamless adoption of new technology. • Troubleshooting Technical Support: Provide technical support and training to team members as needed. • Vendor Management: Evaluate and manage third-party technology vendors and service providers. • Protect our business from cybersecurity threats by running regular security checks • Handle the provisioning and de-provisioning of user accounts, company email, and security access as needed for onboarding or off-boarding of employees • Help our staff solve technology-related problems so they can work efficiently Qualifications: • Able to create databases and utilize Excel spreadsheets at an advanced level • High school diploma required, associate's degree in computer science or information technology preferred • At least two years experience in a professional IT work environment • Expert-level Microsoft Office skills • Basic understanding of how to troubleshoot network systems, phone systems, Internet connectivity, and other technological equipment • Bachelor's degree in Information Systems, Computer Science, Business Technology , or related field preferred (or equivalent experience). • Experience with API integrations and automation tools (Zapier, Make.com, Airtable). • Proficiency in cloud-based business applications (Follow Up Boss, Monday.com, Buildium, QuickBooks Online, Slack, Zoom). • Strong knowledge of data analytics and visualization tools. • Experience in workflow automation and business process improvement. • Prior experience in real estate, property management, or financial technology is a plus. • Analytical mindset with a track record of identifying and implementing technical solutions to business challenges. • Ability to manage multiple projects , prioritize tasks , and meet deadlines. • Strong interpersonal skills to work across departments and translate technical concepts for non-technical users. • Great customer service skills and passionate about helping our business succeed • Strong understand of Relationship Database Management Systems and proficiency with SQL and data architecture. Compensation: $6 - $8 hourly

• Technology Management Strategy: Develop and execute an IT roadmap that aligns with KeyOpp’s business objectives. • System Integration Automation: Utilize APIs, Zapier, Make.com, and Airtable to connect and automate processes across CRM, project management, property management, and financial systems. • Real-Time KPI Development: Create dashboards and reporting tools that provide live insights into key business metrics. • Process Optimization: Identify inefficiencies and implement automation to reduce manual work and improve data accuracy. • Data Management Security: Ensure data integrity, compliance, and security across all systems. • Software Administration: Act as the administrator for our core platforms, ensuring proper setup, configuration, and user support. • Collaboration Support: Work cross-functionally with leadership, operations, and finance teams to optimize workflows and ensure seamless adoption of new technology. • Troubleshooting Technical Support: Provide technical support and training to team members as needed. • Vendor Management: Evaluate and manage third-party technology vendors and service providers. • Protect our business from cybersecurity threats by running regular security checks • Handle the provisioning and de-provisioning of user accounts, company email, and security access as needed for onboarding or off-boarding of employees • Help our staff solve technology-related problems so they can work efficiently